Enrolment Services Advisor

University of Calgary

We want to take this chance to acknowledge the standard territories of the folks of the Treaty 7 area in Southern Alberta. The Metropolis of Calgary can also be residence to Métis Nation of Alberta, Area III.

Place Overview

The Division of Enrolment Companies in Scholar and Enrolment Companies is presently looking for a Half-time Common Enrolment Companies Advisor.

Supporting over 85,000 inquiries yearly, Enrolment Companies supplies pupil dealing with advising companies for the Workplace of the Registrar.  As a central hub of pupil inquiry, advisors contribute to a constructive pupil expertise by way of their advising on all features of the scholar document, together with: admission, registration, charges, pupil loans, awards, exams, transcripts and convocation.  Together with a group of pupil advising professionals, this place is chargeable for upholding college and departmental regulation, coverage, compliance in addition to tutorial and referral companies to help pupil engagement and pupil success whereas demonstrating vital considering. Because of this, this position requires collaboration with employees and stakeholders campus-wide as a way to guarantee correct and supportive pupil advising and cross-campus referrals.  The calls for and work quantity related to this place will be vital, notably throughout peak durations occurring all year long (August, September, January). The perfect candidate will embrace change and thrive in a dynamic group setting.

As a member of the Enrolment Companies group, this place reviews to the Assistant Registrar, Enrolment Companies.  Peak operational durations, together with August, September and January might require extra time and have restricted alternative for trip.  Occasional weekend extra time may also be required to help campus-wide occasions.

The first objective of this extremely seen advising place is to supply distinctive advising to college students with accuracy relating to college coverage and pupil document. Accuracy and a spotlight to element are important to keep up the integrity of the scholar document.

Place Description

Abstract of Key Duties (job capabilities embrace however will not be restricted to):

As the first objective of this place is to supply correct, supportive and constructive pupil advising, roughly 90% of the Enrolment Companies Advisor 1 position might be devoted to consumer dealing with (in-person or cellphone) advising/administrative interactions.


  • Admission, Registration, Monetary Help, Charges, Awards, Official Scholar Document
  • Make the most of and discuss with the college calendar to advise college students on insurance policies and laws associated to the next: admission and enrolment necessities, price schedule and funds, monetary Help pupil loans and awards.
  • Present high quality service and recommendation, contribute to the creation of a supportive group, and determine methods to enhance companies to college students, colleagues and the college neighborhood.
  • Present troubleshooting help for pupil course registration.  Present applicable advising/referrals when required.  Observe established procedures and protocols for supporting pupil appeals, escalating registration points, and processes associated to course registration.
  • Advise college students about all features of their pupil monetary account together with expenses/price assessments, funds, credit, debits, refunds, and so forth.  Capacity to synthesize and clarify all parts of a pupil’s monetary account.  Capacity to supply referrals the place applicable.
  • Troubleshoot and advise on processes associated to authorities pupil loans together with mortgage confirmations, remittance, amendments and mortgage compliance.  The place required, collaborate with inside specialists or exterior authorities companies to inquire about funding eligibility, mortgage monitoring and adjustments to circumstances impacting pupil accounts.
  • Assist different duties/advising initiatives as assigned.

Payment Evaluation, Assortment, and Scholar Document Administration: 

  • Put up expenses associated to administrative charges on the College of Calgary.
  • Put up pupil funds (debit, cheque, bank card) precisely and in accordance with institutional and division laws.
  • Repeatedly steadiness and uphold all monetary audit compliance pointers day by day.
  • Full monetary transactions and duties day by day and money with out error when reconciling.
  • Assist day by day balancing and reconciliation for the workplace.
  • Capacity to evaluation and determine errors in monetary transactions.
  • Generate and distribute copies of the scholar document (tutorial transcript) on demand.

Administrative Assist:

  • Reception protection.
  • Supporting Digital doc administration system: Synergize
  • Assortment/collation of division statistics.
  • Course of paper kinds
  • Make sure that all documentation associated to a pupil’s registration is precisely processed as required and applicable paperwork are electronically filed and documented.

{Qualifications} / Necessities:

  • A post-secondary credential (certificates, diploma, diploma) in a associated subject is required.  Desire might be given to candidates who poses a bachelor’s diploma or larger stage qualification.
  • Minimal 3 years’ straight associated expertise in an advisory position. Should exhibit examples of using judgment inside capability of the position.
  • Minimal 1 12 months expertise working in a post-secondary registrars’ workplace.
  • Demonstrated expertise working in an setting with peak durations and a excessive quantity of inquiries.
  • Complete information and understanding working with Peoplesoft (pupil administration); Banner or comparable pupil administration methods is required.
  • Expertise using and upholding calendar regulation & coverage because it pertains to pupil/consumer inquiries.
  • Expertise using name centre and CRM know-how is required.
  • Expertise investigating and troubleshooting monetary accounts and with fee cashiering is required.
  • Extremely developed communication abilities (each written and verbal), robust listening abilities and the flexibility to probe for added particulars is required.  Expertise explaining/resolving advanced consumer inquiries can be an asset.
  • Demonstrated proficiency utilizing Microsoft Workplace purposes (Phrase, Excel, PowerPoint), Microsoft Outlook, web browsers and web-based portals.  Capacity to readily study & adapt to new applied sciences is required.
  • Demonstrated private coping methods, together with the flexibility to handle stress ranges which might be average to excessive based mostly on quantity & demand.

Utility Deadline:  September 22, 2023

We want to thank all candidates prematurely for submitting their resumes. Please notice, solely these candidates chosen to proceed on by way of the choice course of might be contacted.

Further Info

This place is a part of the AUPE bargaining unit, and falls beneath the Specialist/Advisor Job Household, Section 1.

To seek out out extra about administration and employees alternatives on the College of Calgary and all now we have to supply, view our Administration and Workers Careers web site

The College strongly recommends all college and employees are totally vaccinated in opposition to COVID-19.

In regards to the College of Calgary

UCalgary is Canada’s entrepreneurial college, positioned in Canada’s most enterprising metropolis. It’s a prime analysis college and one of many highest-ranked universities of its age. Based in 1966, its 36,000 college students expertise an revolutionary studying setting, made wealthy by analysis, hands-on experiences and entrepreneurial considering. It’s Canada’s chief within the creation of start-ups . Begin one thing in the present day on the College of Calgary. For extra info, go to ucalgary.ca .

The College of Calgary has launched an institution-wide Indigenous Technique in step with the foundational objectives of Eyes Excessive , committing to making a wealthy, vibrant, and culturally competent campus that welcomes and helps Indigenous Peoples, encourages Indigenous neighborhood partnerships, is inclusive of Indigenous views in all that we do.

As an equitable and inclusive employer, the College of Calgary acknowledges {that a} various employees/college advantages and enriches the work, studying and analysis experiences of all the campus and better neighborhood. We’re dedicated to eradicating boundaries which have been traditionally encountered by some folks in our society. We attempt to recruit people who will additional improve our range and can help their tutorial {and professional} success whereas they’re right here. Particularly, we encourage members of the designated teams (ladies, Indigenous peoples, individuals with disabilities, members of seen/racialized minorities, and various sexual orientation and gender identities) to use. To make sure a good and equitable evaluation, we provide lodging at any stage throughout the recruitment course of to candidates with disabilities. Questions relating to [diversity] EDI at UCalgary will be despatched to the Workplace of Fairness, Range and Inclusion ([email protected] ) and requests for lodging will be despatched to Human Sources ([email protected] ).

Do you could have most however not all of the {qualifications}? Analysis present that girls, racialized and visual minorities , and individuals with disabilities are much less prone to apply for jobs until they meet each single qualification. At UCalgary we’re dedicated to attaining equitable, various, inclusive and accessible employment practices and workplaces and encourage you to use when you consider you’re proper for this position. 

We encourage all certified candidates to use, nevertheless desire might be given to Canadian residents and everlasting residents of Canada.

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