Enrolment Services Coordinator

Job title:

Enrolment Companies Coordinator

Firm

Durham Faculty

Job description

About Durham Faculty:Durham Faculty (DC) is main the way in which as a post-secondary establishment, providing an revolutionary and transformative scholar expertise and hands-on studying alternatives. With this focus prime of thoughts for our college students and our staff, DC is proud to be one of many fastest-growing faculties within the province and yearly ranked as one of many GTA’s High 100 employers.The faculty gives a variety of market-driven packages throughout a number of disciplines, together with culinary administration, farming and horticulture, enterprise, IT, building and trades, science and know-how, well being care, engineering, social and group companies, justice, media, artwork and design.With a concentrate on experiential studying, DC graduates are recognized for having the abilities and data employers want. Greater than 104,000 alumni signify the school, each domestically and all over the world.Serving the Durham Area group for over 50 years, with campuses in Oshawa and Whitby, the school gives over 12,500 full-time post-secondary and apprenticeship college students entry to greater than 145 full-time post-secondary packages – together with 4 honours bachelor levels and 9 apprenticeship packages. Led by over 1,860 full- and part-time workers, DC has an estimated annual financial impression of greater than $913 million on Durham Area.DUTIES AND RESPONSIBILITIES:The incumbent leads the Enrolment Companies staff by overseeing the day-to-day service operations to make sure protection and assist for all service channels. They’re the primary contact to deal with escalated information or points by means of downside fixing, resolution making and at last, by speaking the outcomes. School Places of work will contact this place for scholar file inquiries the place will probably be reviewed and responded to in a well timed and environment friendly method. In instances the place decision is just not discovered the file shall be escalated to the Supervisor of Enrolment Companies and Consumer Companies. The incumbent works carefully with the Coordinator, Data to boost our college students expertise by means of evaluation of our processes and supply suggestions for service enhancements. The incumbent shall be anticipated to work at each the Oshawa and Whitby campuses.Coordinator Duties:

• Work with Supervisor to supply workers protection when surprising conditions come up to make sure companies are lined.
• Coping with college students and fogeys when a problem is recognized and can’t be resolved by first level of contact by investigating issues as they come up from entrance line, again workplace or school places of work by troubleshooting and offering subsequent steps to involved celebration.
• Attendance duties reminiscent of updating calendar with absences, gathering attendance sheets, and verifying attendance knowledge is precisely scheduled.
• Distributing workload to workers based mostly on course and at discretion of the Supervisor for numerous advert hoc duties (e.g. knowledge validation, verification of enrolments, late charge evaluation).
• Continuously, the incumbent shall be anticipated to deal with a number of duties concurrently and guarantee due diligence in documenting processes or notes on file.
• Help with work research scholar day by day duties and duties.
• When points come up workers will go to result in brainstorm, downside remedy and when obligatory doc for escalation with the Supervisor.

Answering data inquiries and act as a facilitator of scholar wants by:

• Inspecting and figuring out scholar wants.
• Offering scholar with an acceptable plan of action.
• Guaranteeing well timed and correct data is supplied upon request and communicated in an environment friendly, skilled and buyer/scholar centered method.
• Administering and advising college students concerning the appliance and interpretation of school insurance policies.
• Normal data of the next areas: lecturers together with post-secondary, tutorial upgrading and Skilled and Half-Time Studying (PPL) programs, Monetary Assist and Awards, Data and Registration, Admission and Recruitment and Collections/AP.

Offering Administrative Companies by:

• Processing all documentation pertaining to registration, charge funds, course, and program modifications (inside deadline), withdrawals and refunds.
• Performing registration transactions (i.e. verifications, account summaries, topic credit score functions).
• Accepting software types and related paperwork (i.e. money, credit score, and debit).
• Verifying and updating scholar information.
• Acceptable referrals to different areas as wanted.
• Offering data concerning programs/packages.

Processing funds by:

• Making use of all strategies of cost to scholar accounts (i.e. money, credit score, debit).
• Reconciling deposit to day by day cashier report.
• Deposit funds in secure.

Different duties as assigned:

• Occasions – take part or by aiding the place wanted throughout Convocation, Open Home.
• Mail outs – help by fluffing and stuffing letters mail outs for admission selections, occasions, PPL receipts.
• Responding to SES emails.
• Mission work requests for ICE, MyDC, reporting and many others.
• QNomy Lead for workplace hours, new customers and calendar administration.

QUALIFICATIONS:1. A minimal of a two-year diploma in Enterprise Administration2. A minimal of three years of labor expertise in a high-volume customer support atmosphere, ideally inside an training atmosphere utilizing a computerized scholar data system.3. Information of scholar data techniques, institutional packages, and school insurance policies and procedures is important.4. Have to be proficient in using Banner in addition to MS Workplace Suite together with Phrase and Excel.5. In a position to work properly below strain in a busy and high-volume atmosphere6. Glorious customer support expertise with a powerful dedication to supply constant high-quality service.7. Have to be adaptable, versatile and possess revolutionary problem-solving expertise.8. Sturdy organizational and time administration expertise in planning, executing, and finishing duties.9. Have to be self-directed and motivated, with each wonderful written and verbal communication expertise.10. Should have the ability to work properly each independently and have the abilities to successfully coordinate (or lead) staff members.Required ExpertisePayband: G; Beginning Charge: $32.42; 4 Yr Charge: $37.57Momentary Worker Substitute (Appendix D, see web page 109 of collective settlement) April 1, 2024 – February 14, 2025Required ExpertisePlease apply beneath by submitting your cowl letter and resume to the net portal. Job Competitors closes on March 22, 2024. Competitors quantity SS24-32.Payband: G; Beginning Charge: $32.42; 4 Yr Charge: $37.57Momentary Worker Substitute (Appendix D, see web page 109 of collective settlement) April 1, 2024 – February 14, 2025Please apply beneath by submitting your cowl letter and resume to the net portal. Job Competitors closes on March 22, 2024. Competitors quantity SS24-32.

Anticipated wage

Location

Oshawa, ON

Job date

Sat, 16 Mar 2024 23:57:28 GMT

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