Enterprise Customer Success Manager UKI in London, United Kingdom

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

Read our Customer Stories (https://www.mendix.com/customer-stories/) to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As an Enterprise Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in UKI region.

You’ll help our customers drive digital innovation by:

• Trusted advisory, building and sustaining strategic customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated accounts and implement mutually agreed account plans.

• Leading the post-sales effort in building strategic Enterprise Success Programs through which you will deliver consistent value to your customers.

• Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.

• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.

• Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers.

• The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of accounts

You’re the innovator we need if you have:

• 8+ years experience in executive-level customer-facing roles such as customer success, presales, product management or consulting, working with large enterprises in the UK and Ireland

• An understanding of custom application development processes, agile methodology and an ability to distinctly explain technological and business concepts

• Demonstrated effectiveness in multi-faceted digital transformation projects

• Exceptional executive-level communication, presentation, and interpersonal skills in English

This role operates within a hybrid work model, allowing the flexibility to work from home combined with an average travel commitment of up to three days per week to meet with clients and engage in on-site activities, ensuring we maintain strong, personal connections with our customer base.

So, are you the brilliant Customer Success Manager we’re looking for? Join now!

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If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

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Job Family: Customer Success

Req ID: 4f20b1fd-e6b4-420f-8048-74f514625f13