Entry-Level Call Center Agent (Part-Time)

POSITION OVERVIEW

ENTRY-LEVEL CALL CENTER AGENT (PART-TIME)

We’re searching for name heart brokers to help inbound and outbound customer support and gross sales tasks for all kinds of shoppers. On this function, you’ll deal with inbound inquiries, make outbound calls to current clients to help with customer support questions, and up-sell clients on new services. There are all kinds of challenge openings on authorities applications in addition to a number of the most recognizable manufacturers on this planet. Candidates must be pure drawback solvers who constantly try to offer wonderful customer support and extraordinary buyer satisfaction.

It is a nice alternative so that you can begin your profession with our rising group, and with our industry-leading coaching, you might be certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, it’s essential to full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.

SALARY

$15.00 / hour

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this function, you deal with inbound and outbound calls, serving to to help customer support, technical help, and buyer gross sales interactions. It requires you to work together with a whole lot of consumers every week throughout the nation to resolve help points, promote new services, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you will want to be a assured, totally engaged group participant devoted to bringing a optimistic and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision by way of issues fixing and efficient name dealing with 
• Analysis techniques to search out lacking info as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in applicable techniques
• Lead fact-finding discussions to find out the most effective choices for the client
• Make the most of data base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential info and private info
• Escalate buyer points to the suitable workers and managerial for decision as wanted
• Attend conferences and coaching and evaluate all new coaching materials to remain up-to-date on modifications to program data, techniques, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the data you acquire in coaching into buyer wins. Ultimate candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, problem-solving, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep targeted, and self-manage
• Sturdy group orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the flexibility to construct relationships along with your group and clients

Most popular (Not Required)

• One (1) 12 months of expertise in customer support, technical help, inside gross sales, back-office, chat, or administrative help in a contact heart surroundings
• State or Federal work expertise

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that arduous work ought to repay, so we make it possible for our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common evaluations and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.

Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our group members get pleasure from and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker can be largely sedentary and can be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker can be commonly required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver concerning the workplace to perform duties; attain in any route; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes
• Have to be keen to undergo drug screening. Job provides are contingent on drug screening outcomes.

REASONABLE ACCOMMODATION

According to the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our clients, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, shade, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with felony histories in a way according to native and federal necessities.

MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, contact heart buyer providers, and IT Providers wants by offering common and specialised internet hosting, software program, workers, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by way of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

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The aim of the above job description is to offer potential candidates with a common overview of the function. It isn’t an all-inclusive listing of the duties, tasks, expertise, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly primarily based upon your efficiency of the duties listed on this job description.

The employer has the proper to revise this job description at any time. This job description just isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any purpose.

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