Entry Level Remote Customer Service Representative (Alberta)

Job title:

Entry Degree Distant Buyer Service Consultant (Alberta)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (ALBERTA)We’re in search of full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for industrial and public sector assist positions. On this position, you’ll deal with inbound calls, troubleshoot primary technical points, construct robust relationships with clients whereas professionally representing a few of the most recognizable manufacturers on the earth.Schedules range by web site and challenge; nonetheless, we are able to often discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you have to full a full utility on our firm careers web page, together with screening questions and a quick pre-employment check.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with tons of of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest at school buyer expertise. Along with being the very best within the enterprise relating to buyer interactions, you’ll need to be assured, absolutely engaged, a staff participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are accountable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of programs and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by way of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The power to sort swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep centered and self handle
• Robust staff orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal expertise and the flexibility to construct relationships along with your staff and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that onerous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common evaluations and raises are awarded based mostly on tenure and efficiency, so our staff make extra every year.Staff earn paid time without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace setting. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker shall be frequently required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any route; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Business purchasers, we have now taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff aren’t at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all facets of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our clients, and our group. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, shade, household or medical care depart, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with legal histories in a way in step with native and federal necessities.MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering common and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by way of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the position. It is not an all-inclusive record of the duties, duties, expertise, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You may be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

Anticipated wage

Location

Alberta

Job date

Thu, 18 Jan 2024 05:57:31 GMT

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