Entry Level Remote Customer Service Representative (Alberta)

  • Contract
  • Alberta
  • Posted 2 weeks ago

The Sydney Call Centre

Job title:

Entry Degree Distant Buyer Service Consultant (Alberta)


The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (ALBERTA)We’re searching for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for industrial and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing a number of the most recognizable manufacturers on the planet.Schedules fluctuate by website and mission; nonetheless, we are able to normally discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you have to full a full utility on our firm careers web page, together with screening questions and a quick pre-employment check.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with tons of of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee finest in school buyer expertise. Along with being the perfect within the enterprise in terms of buyer interactions, you have to to be assured, totally engaged, a workforce participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are liable for the next duties:

  • Hearken to clients, perceive their wants, and resolve buyer points
  • Make the most of methods and expertise to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales abilities to improve
  • Clarify and place the merchandise and processes with clients
  • Appropriately escalate buyer dissatisfaction with managerial workforce
  • Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Ultimate candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Should be 18 years of age or older
  • Highschool diploma or equal
  • Wonderful organizational, written, and oral communication abilities
  • The flexibility to sort swiftly and precisely (20+ phrases a minute)
  • Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the power to take care of common attendance and punctuality
  • The flexibility to guage, troubleshoot, and follow-up on buyer points
  • A flair for battle decision, drawback fixing and negotiation
  • Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Capability to multi-task, keep centered and self handle
  • Robust workforce orientation and buyer focus
  • The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
  • Wonderful interpersonal abilities and the power to construct relationships along with your workforce and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that arduous work ought to repay, so we make it possible for our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common evaluations and raises are awarded primarily based on tenure and efficiency, so our staff make extra annually.Workers earn paid day off in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embody financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Participating Work Atmosphere
  • Informal Gown Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be usually required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could often be required to maneuver concerning the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Should be licensed to work of their nation of residence (The US or Canada)
  • Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting essential Federal, State, Provincial, and Business shoppers, we now have taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and preserve our staff secure.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff are usually not at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our group. All elements of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, colour, household or medical care go away, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion in step with native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Providers wants by offering common and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the function. It is not an all-inclusive listing of the duties, duties, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially primarily based upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage



Job date

Thu, 18 Jan 2024 05:43:38 GMT

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