Entry Level Remote Customer Service Representative (Alberta)

  • Contract
  • Alberta
  • Posted 2 weeks ago

The Sydney Call Centre

Job title:

Entry Degree Distant Buyer Service Consultant (Alberta)


The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (ALBERTA)We’re in search of full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for industrial and public sector help positions. On this position, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct robust relationships with clients whereas professionally representing among the most recognizable manufacturers on the earth.Schedules range by website and challenge; nevertheless, we will often discover one thing that works for everybody. It is a fantastic alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you will need to full a full utility on our firm careers web page, together with screening questions and a quick pre-employment take a look at.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being the most effective within the enterprise relating to buyer interactions, you will want to be assured, totally engaged, a staff participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are answerable for the next duties:

  • Take heed to clients, perceive their wants, and resolve buyer points
  • Make the most of techniques and know-how to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales abilities to improve
  • Clarify and place the merchandise and processes with clients
  • Appropriately escalate buyer dissatisfaction with managerial staff
  • Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Have to be 18 years of age or older
  • Highschool diploma or equal
  • Wonderful organizational, written, and oral communication abilities
  • The power to kind swiftly and precisely (20+ phrases a minute)
  • Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the power to take care of common attendance and punctuality
  • The power to judge, troubleshoot, and follow-up on buyer points
  • An inherent ability for battle decision, drawback fixing and negotiation
  • Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Capacity to multi-task, keep centered and self handle
  • Robust staff orientation and buyer focus
  • The power to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
  • Wonderful interpersonal abilities and the power to construct relationships together with your staff and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that onerous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Staff earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes comparable to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Participating Work Setting
  • Informal Costume Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be repeatedly required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Have to be licensed to work of their nation of residence (America or Canada)
  • Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Business shoppers, we’ve taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and hold our staff secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff are usually not at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONPer the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our clients, and our group. All facets of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will take into account for employment certified candidates with felony histories in a fashion in step with native and federal necessities.MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer providers, and IT Companies wants by offering common and specialised internet hosting, software program, workers, and providers.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the position. It isn’t an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You may be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

Anticipated wage



Job date

Thu, 18 Jan 2024 05:29:00 GMT

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