Entry Level Remote Customer Service Representative (Alberta)

Job title:

Entry Stage Distant Buyer Service Consultant (Alberta)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (ALBERTA)We’re in search of full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct sturdy relationships with clients whereas professionally representing a number of the most recognizable manufacturers on the planet.Schedules range by web site and mission; nonetheless, we are able to normally discover one thing that works for everybody. It is a fantastic alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you will need to full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole lot of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee finest in school buyer expertise. Along with being the perfect within the enterprise in terms of buyer interactions, you’ll need to be assured, absolutely engaged, a workforce participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are liable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of methods and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new workers with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Superb candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep targeted and self handle
• Sturdy workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced setting the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships along with your workforce and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that tough work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embrace financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace setting. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be repeatedly required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any route; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting essential Federal, State, Provincial, and Industrial shoppers, we’ve taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and maintain our workers secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers should not at their workstation.REGARDING MASKSTo assist shield our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all points of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider range is a profit to our workers, our firm, our clients, and our group. All points of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with prison histories in a way in keeping with native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a normal overview of the function. It is not an all-inclusive checklist of the duties, duties, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partly based mostly upon your efficiency of the duties listed on this job description.The employer has the appropriate to revise this job description at any time. This job description will not be a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

Alberta

Job date

Thu, 18 Jan 2024 07:12:50 GMT

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