Entry Level Remote Customer Service Representative (British Columbia)

LOCATION

Distant Work-at-Dwelling

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$15.65 / hour

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-Dwelling, Paid Coaching, Paid Time Off, Medical, Dental, Imaginative and prescient, Life Insurance coverage, Retirement, Versatile Schedules, Firm Laptop computer, Day by day Contests, Prizes, Informal Gown Code, Common Raises

APPLICATION DETAILS

No Resume Required, Telephone Interview

POSITION OVERVIEW

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (BRITISH COLUMBIA)

We’re in search of full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for industrial and public sector help positions. On this position, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing among the most recognizable manufacturers on this planet. 

Schedules fluctuate by web site and challenge; nonetheless, we will often discover one thing that works for everybody. It is a great alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you’re positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, you could full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole lot of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee greatest in school buyer expertise. Along with being the perfect within the enterprise in relation to buyer interactions, you have to to be assured, totally engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day. 

Our entry-level Contact Heart Representatives are chargeable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of programs and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision via issues fixing and efficient name dealing with 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI gives all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Splendid candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Skill to multi-task, keep targeted and self handle
• Sturdy staff orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Glorious interpersonal expertise and the power to construct relationships together with your staff and clients

CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (America or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that arduous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our staff make extra every year.

Workers earn paid break day in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker will likely be usually required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and consider range is a profit to our staff, our firm, our clients, and our neighborhood. All elements of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will take into account for employment certified candidates with felony histories in a fashion according to native and federal necessities.

MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, name middle companies, buyer companies, and IT Providers wants by offering common and specialised internet hosting, software program, workers, and companies.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a common overview of the position. It isn’t an all-inclusive checklist of the duties, tasks, expertise, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partially based mostly upon your efficiency of the duties listed on this job description.

The employer has the appropriate to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

REGARDING COVID-19

As an employer supporting vital Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and hold our staff secure. 

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.

REGARDING MASKS

To assist shield our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra info on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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