Entry Level Remote Customer Service Representative (British Columbia)

Job title:

Entry Degree Distant Buyer Service Consultant (British Columbia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (BRITISH COLUMBIA)We’re on the lookout for full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for industrial and public sector assist positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing a number of the most recognizable manufacturers on this planet.Schedules fluctuate by website and challenge; nevertheless, we will often discover one thing that works for everybody. It is a fantastic alternative so that you can begin your profession with our rising group, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you will need to full a full utility on our firm careers web page, together with screening questions and a quick pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with tons of of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest in school buyer expertise. Along with being the very best within the enterprise on the subject of buyer interactions, you have to to be assured, totally engaged, a group participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are liable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of methods and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial group
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Ideally suited candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep centered and self handle
• Sturdy group orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the flexibility to construct relationships along with your group and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that onerous work ought to repay, so we be sure that our compensation and complete rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our staff make extra annually.Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our group members get pleasure from and embrace financial incentive and prizes corresponding to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Atmosphere
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker shall be usually required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (The USA or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial purchasers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and preserve our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONPer the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all points of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our neighborhood. All points of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, colour, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with prison histories in a fashion according to native and federal necessities.MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a basic overview of the function. It is not an all-inclusive checklist of the duties, duties, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the fitting to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

British Columbia

Job date

Thu, 18 Jan 2024 06:02:20 GMT

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