Entry Level Remote Customer Service Representative (Manitoba)

Job title:

Entry Stage Distant Buyer Service Consultant (Manitoba)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (MANITOBA)We’re on the lookout for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this position, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct robust relationships with prospects whereas professionally representing among the most recognizable manufacturers on the planet.Schedules fluctuate by website and venture; nonetheless, we will often discover one thing that works for everybody. This can be a great alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you will need to full a full software on our firm careers web page, together with screening questions and a short pre-employment check.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee finest at school buyer expertise. Along with being one of the best within the enterprise in terms of buyer interactions, you will have to be assured, totally engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are answerable for the next duties:

• Hearken to prospects, perceive their wants, and resolve buyer points
• Make the most of methods and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Excellent candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep targeted and self handle
• Robust staff orientation and buyer focus
• The power to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships together with your staff and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that onerous work ought to repay, so we guarantee that our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.Workers earn paid day off in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace atmosphere. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be often required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker might sometimes be required to maneuver concerning the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The USA or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Business shoppers, we’ve taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and maintain our workers protected.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers usually are not at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONAccording to the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all features of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our workers, our firm, our prospects, and our group. All features of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, shade, household or medical care depart, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a way according to native and federal necessities.MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all features of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Providers wants by offering normal and specialised internet hosting, software program, workers, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a normal overview of the position. It is not an all-inclusive record of the duties, obligations, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You may be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the fitting to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

Anticipated wage

Location

Manitoba

Job date

Fri, 19 Jan 2024 02:43:59 GMT

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