Entry Level Remote Customer Service Representative (Manitoba)

Job title:

Entry Stage Distant Buyer Service Consultant (Manitoba)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (MANITOBA)We’re in search of full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for business and public sector assist positions. On this position, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing a number of the most recognizable manufacturers on this planet.Schedules differ by website and mission; nonetheless, we are able to normally discover one thing that works for everybody. This can be a great alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, it’s essential to full a full software on our firm careers web page, together with screening questions and a quick pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with a whole lot of shoppers every week throughout the nation to resolve assist points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being the very best within the enterprise with regards to buyer interactions, you will want to be assured, totally engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are accountable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of methods and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Very best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to kind swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to keep up common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep targeted and self handle
• Robust workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships along with your workforce and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that onerous work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common evaluations and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our workforce members get pleasure from and embrace financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to take a seat/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will likely be recurrently required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Business shoppers, we now have taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff will not be at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our clients, and our group. All facets of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, colour, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with legal histories in a fashion per native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a basic overview of the position. It is not an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the best to revise this job description at any time. This job description will not be a contract for employment, and both you or the employer might terminate employment at any time, for any purpose.

Anticipated wage

Location

Manitoba

Job date

Fri, 19 Jan 2024 01:11:36 GMT

To assist us observe our recruitment effort, please point out in your e-mail/cowl letter the place (globalvacancies.org) you noticed this job posting.