Entry Level Remote Customer Service Representative (Nova Scotia)

Job title:

Entry Stage Distant Buyer Service Consultant (Nova Scotia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)

We’re in search of full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for industrial and public sector assist positions. On this position, you’ll deal with inbound calls, troubleshoot primary technical points, construct robust relationships with prospects whereas professionally representing a number of the most recognizable manufacturers on the earth.

Schedules fluctuate by web site and venture; nonetheless, we will often discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, you could full a full software on our firm careers web page, together with screening questions and a short pre-employment take a look at.

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with tons of of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee finest in school buyer expertise. Along with being the most effective within the enterprise on the subject of buyer interactions, you will have to be assured, absolutely engaged, a staff participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.

Our entry-level Contact Middle Representatives are answerable for the next duties:

• Hearken to prospects, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI gives all new workers with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Very best candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to keep up common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep targeted and self handle
• Sturdy staff orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships along with your staff and prospects

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that tough work ought to repay, so we make it possible for our compensation and complete rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.

Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker will probably be often required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The US or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting essential Federal, State, Provincial, and Industrial purchasers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and preserve our workers secure.

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers aren’t at their workstation.

REGARDING MASKS

To assist shield our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In keeping with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all features of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our workers, our firm, our prospects, and our group. All features of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a fashion in keeping with native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all features of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer providers, and IT Providers wants by offering common and specialised internet hosting, software program, workers, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a common overview of the position. It isn’t an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the appropriate to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

Anticipated wage

Location

Nova Scotia

Job date

Fri, 19 Jan 2024 07:01:42 GMT

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