Entry Level Remote Customer Service Representative (Nova Scotia)

Job title:

Entry Stage Distant Buyer Service Consultant (Nova Scotia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)We’re on the lookout for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this position, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with prospects whereas professionally representing among the most recognizable manufacturers on this planet.Schedules differ by website and undertaking; nevertheless, we are able to normally discover one thing that works for everybody. It is a fantastic alternative so that you can begin your profession with our rising crew, and with our industry-leading coaching, you might be certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you will need to full a full utility on our firm careers web page, together with screening questions and a short pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole lot of consumers every week throughout the nation to resolve help points, promote new services, and guarantee greatest at school buyer expertise. Along with being the most effective within the enterprise in terms of buyer interactions, you will want to be assured, totally engaged, a crew participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are liable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of methods and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial crew
• Guarantee first name decision by way of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Ideally suited candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Skill to multi-task, keep targeted and self handle
• Robust crew orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships together with your crew and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our staff make extra every year.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our crew members take pleasure in and embrace financial incentive and prizes comparable to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker might be recurrently required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Industrial purchasers, now we have taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and hold our staff secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff usually are not at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated using masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our prospects, and our group. All facets of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, coloration, household or medical care depart, gender id or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a way per native and federal necessities.MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Companies wants by offering common and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by way of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a common overview of the position. It isn’t an all-inclusive checklist of the duties, tasks, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the precise to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any purpose.

Anticipated wage

Location

Nova Scotia

Job date

Fri, 19 Jan 2024 05:28:44 GMT

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