Entry Level Remote Customer Service Representative (Nova Scotia)

Job title:

Entry Degree Distant Buyer Service Consultant (Nova Scotia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)We’re searching for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing a few of the most recognizable manufacturers on this planet.Schedules fluctuate by website and challenge; nevertheless, we will normally discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising group, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you have to full a full software on our firm careers web page, together with screening questions and a quick pre-employment check.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole lot of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being one of the best within the enterprise relating to buyer interactions, you will have to be assured, totally engaged, a group participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are accountable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial group
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Very best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The flexibility to kind swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep centered and self handle
• Robust group orientation and buyer focus
• The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Glorious interpersonal abilities and the power to construct relationships together with your group and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that arduous work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our workers make extra every year.Staff earn paid day without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our group members take pleasure in and embody financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be frequently required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver concerning the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The US or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Industrial purchasers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and preserve our workers protected.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers will not be at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider range is a profit to our workers, our firm, our clients, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, coloration, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with legal histories in a fashion in keeping with native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Companies wants by offering common and specialised internet hosting, software program, workers, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the function. It isn’t an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the suitable to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any purpose.

Anticipated wage

Location

Nova Scotia

Job date

Fri, 19 Jan 2024 04:30:46 GMT

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