Entry Level Remote Customer Service Representative (Prince Edward Island)

Job title:

Entry Degree Distant Buyer Service Consultant (Prince Edward Island)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (SASKATCHEWAN)We’re in search of full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for industrial and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct robust relationships with clients whereas professionally representing a number of the most recognizable manufacturers on the earth.Schedules range by web site and challenge; nonetheless, we are able to often discover one thing that works for everybody. This can be a great alternative so that you can begin your profession with our rising group, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you need to full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with tons of of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you have to to be assured, totally engaged, a group participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are answerable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of methods and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial group
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Ultimate candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to keep up common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep centered and self handle
• Robust group orientation and buyer focus
• The flexibility to thrive in a fast-paced setting the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships together with your group and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that tough work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our workers make extra every year.Workers earn paid break day in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our group members take pleasure in and embrace financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy durations whereas utilizing a pc and phone headset. The worker shall be often required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The US or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Business shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and maintain our workers secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers aren’t at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn line with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all features of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider range is a profit to our workers, our firm, our clients, and our neighborhood. All features of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with prison histories in a fashion per native and federal necessities.MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all features of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, workers, and companies.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a normal overview of the function. It isn’t an all-inclusive checklist of the duties, obligations, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description just isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

Anticipated wage

Location

Prince Edward Island

Job date

Thu, 18 Jan 2024 04:40:46 GMT

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