Entry Level Remote Customer Service Representative (Saskatchewan)

Job title:

Entry Stage Distant Buyer Service Consultant (Saskatchewan)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (SASKATCHEWAN)We’re on the lookout for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with clients whereas professionally representing a few of the most recognizable manufacturers on the earth.Schedules differ by web site and mission; nonetheless, we are able to normally discover one thing that works for everybody. It is a great alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, it’s essential to full a full software on our firm careers web page, together with screening questions and a short pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest at school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you will have to be assured, totally engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are answerable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of programs and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The flexibility to kind swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, drawback fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep targeted and self handle
• Sturdy staff orientation and buyer focus
• The flexibility to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal abilities and the flexibility to construct relationships along with your staff and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that tough work ought to repay, so we ensure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our workers make extra annually.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be often required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and hold our workers protected.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers are usually not at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider range is a profit to our workers, our firm, our clients, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece setting free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, colour, household or medical care go away, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with felony histories in a way in line with native and federal necessities.MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Providers wants by offering basic and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a basic overview of the function. It isn’t an all-inclusive listing of the duties, obligations, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You may be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the precise to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

Saskatchewan

Job date

Fri, 19 Jan 2024 02:26:46 GMT

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