Entry Level Remote Customer Service Representative (Saskatchewan)

Job title:

Entry Degree Distant Buyer Service Consultant (Saskatchewan)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (SASKATCHEWAN)We’re searching for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for industrial and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct sturdy relationships with clients whereas professionally representing among the most recognizable manufacturers on the earth.Schedules fluctuate by website and mission; nevertheless, we will often discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you could full a full software on our firm careers web page, together with screening questions and a short pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee greatest in school buyer expertise. Along with being one of the best within the enterprise on the subject of buyer interactions, you will want to be assured, totally engaged, a workforce participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are chargeable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI offers all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Ultimate candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep centered and self handle
• Robust workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships along with your workforce and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that tough work ought to repay, so we ensure that our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embrace financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace atmosphere. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will likely be frequently required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any route; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (The US or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial shoppers, we now have taken steps to make sure that we stay operational whereas taking each precaution doable to stop the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONPer the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all points of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our clients, and our neighborhood. All points of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with felony histories in a way according to native and federal necessities.MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a basic overview of the function. It is not an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partially primarily based upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any purpose.

Anticipated wage

Location

Saskatchewan

Job date

Thu, 18 Jan 2024 05:04:42 GMT

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