eResources & Serials Information Assistant – Academic Services – 55559 – Grade 4

Job title:

eResources & Serials Information Assistant – Academic Services – 55559 – Grade 4

Company

University of Birmingham

Job description

Job Description:Position DetailsAcademic ServicesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820Grade: 4Full Time, PermanentClosing date: 19th January 2025Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Find out more about theBackgroundThe post sits within the eResources & Serials Team, part of the wider Collection Development Team. This team is part of the Collections, Discovery and Research Communications Division of Libraries and Learning Resources. The division acquires and manages access to an extensive collection of information resources in a range of different formats in support of teaching, learning and research at the University of Birmingham.Role SummaryThis role is key to supporting the provision of and access to the University’s library collections. Working as part of a team you will undertake a range of operational duties in support of the acquisition, lifecycle management, discovery and access to electronic resources and print serials. You will provide accurate and timely information and advice to colleagues relating to the work of the team and resolve queries. You will also contribute to the development and improvement of team tasks and processes and will have the opportunity to get involved in wider Libraries and Learning Resources activities and projects.Main Duties

• Use library management systems to process data relating to the management of electronic resources and print serials, monitoring accuracy, investigating missing information, and escalating any issues as appropriate.
• Use a variety of complex university and library systems and processes to collate, manipulate, analyse and interpret sets of data, and produce routine reports.
• Act as a point of contact to provide accurate and timely information and advice to staff and library users on team processes, procedures, and electronic resource access issues, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
• Manage print serial publications by accurately receipting new issues onto the library management system and taking responsibility for monitoring release dates for expected issues and liaising with subscription agents and publishers to ensure timely claims are made for missing issues.
• Process invoices in compliance with Library and University financial procedures in preparation for payment and accurately record details on the library management system. Check supplier statements and invoices for accuracy, liaising with content suppliers in a timely way to resolve issues and request missing invoices.
• Regularly communicate relevant information to colleagues, including senior team members and Library and Learning Resources managers, subscription agents and other content suppliers.
• Maintain working relationships with key stakeholders, fielding queries, receiving and dealing with any disputes and resolving promptly.
• Provide training for new members of the team and other Libraries and Learning Resources staff.
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.
• Actively participate in wider Libraries and Learning Resources and university activities and projects as required.
• Undertake other duties commensurate with the grade which may be reasonably required.
• Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.

Required Knowledge, Skills, Qualifications, Experience

• GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification)
• Relevant work experience evidencing the skills and ability to undertake the role
• Strong numeracy skills
• Excellent communication skills, including listening and questioning skills
• Excellent interpersonal skills
• Good level of IT literacy, including confidence in using a range of standard applications, e.g. Microsoft Word, Excel, etc., and the ability and willingness to further develop skills in this area and to learn and adapt to new technologies
• Ability to understand and use complex and specialist systems, e.g. library management and discovery systems, supplier platforms and third-party databases
• Ability to work with accuracy to required standards and deadlines and demonstrate attention to detail
• Good organisational skills with the ability to plan own work and that of others
• Demonstrable ability to work both independently and on your own initiative, and as part of a team
• Proven ability to work reliably and flexibly in a busy environment
• Excellent and demonstrable customer service skills
• Experience of handling and resolving customer enquiries
• Knowledge or experience of library work, the book trade or publishing industry is desirable
• Understanding of the importance of equality and diversity in the workplace
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures

DimensionsYou will not be required to line manage anyone in this role or manage a budget. You will provide training and guidance relating to your team’s activities to other Libraries and Learning Resources staff.Planning and OrganisingAdvice is available but most work is done independently. You will be expected to manage your own time, anticipating and prioritising your own workload to meet deadlines and ensure both the required standard and continuity of service. As part of this you will balance the need for accurate and professional work against the need to meet targets.Problem Solving and decision makingYou will be working under the direction of a senior manager, but with some autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures for the University and the Department. You will, however, take day to day decisions on what advice to give and how to resolve queries that arise. You will be expected to refer queries on as appropriate.Internal and External relationshipsYou will establish and maintain constructive working relationships with other team members and colleagues across Libraries and Learning Resources, communicating professionally with colleagues at all levels. You will also be expected to liaise with wider University staff, students, and library suppliers with an expectation on maintaining good working relationships with all.Informal enquiries to Amanda Quimby, email:View our staff values and behavioursWe believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone .

Expected salary

£25866 – 27518 per year

Location

United Kingdom

Job date

Tue, 10 Dec 2024 01:19:06 GMT

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