ERP Specialist (Travel %26 Meetings)(P3)

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant’s location.

This is a re-opening of the vacancy. Applicants who have already submitted their application do not need to re-apply. All existing applications are still under consideration.

Organizational Setting

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA’s Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

The ERP Specialist (Travel & Meetings) is a member of the AMS and reports to the ERP Specialist (Travel & Meetings) P4. The ERP Specialist (Travel & Meetings) provides Oracle techno-functional support and leads the development, testing and deployment of the Oracle custom applications, portals and its interface(s) with AIPS applications. The incumbent applies technical knowledge of Oracle Applications and Oracle Development tools to support, design, build, test, implement and maintain modifications of the AIPS ERP system, aimed at improving business processes and systems to meet organizational needs.

Role

The ERP Specialist (Travel & Meetings) is: 1) a functional knowledge expert, providing solid knowledge and guidance of Oracle ERP technology principles and best practices; 2) a technical knowledge expert in troubleshooting and maintaining the custom applications developed using Oracle technologies such as ADF, OAF, and WFs etc.; 3) a knowledge expert in building and maintaining the web portals and necessary infrastructure & security requirements; 4) an expert in trouble shooting and providing support the integration techniques/standards such as middleware platforms, XML, ODI, SOA;5) a facilitator, soliciting inputs from other specialists including the implementation partner.

Functions / Key Results Expected

Provide AIPS Travel and Meetings functional and technical application support in resolving all the issues arising out of integrations and interfaces with other AIPS applications as well as with third party applications.
Resolve application service requests (incidents, problems, work requests) and identify business process improvement opportunities. Provide system solutions and lead them in implementation.
Liaises and coordinate all the relevant stakeholders (including Vendor resources), to support in building enhancements and finding permanent solutions to maintain a stable and efficient application.
Prepare functional and technical design documents of the assigned change requests and performs unit testing on the solutions developed.
Provide techno-functional support to resolve the issues arising out of Procure 2 Pay cycle, and Hyperion Planning related to travel and meetings domain and cross functional domains. Support and implement any future upgrade projects.
Manage configuration of live ERP modules, manage ERP enhancement projects, and implement application change requests (new features, new RICEFW components, configuration settings, modifications to existing features).
Contribute to the development and implementation of user support and training modules and manuals and support training team in smooth execution of training.

Competencies and Expertise

Core Competencies(Competency Framework)

Functional Competencies

Required Expertise

Asset Expertise

Qualifications, Experience and Language skills

• University Degree in Management, Accounting, Information Technology or related area.
• Other – Internationally accredited IT Infructructure Library (ITIL) certificate would be an asset;
• Other – Internationally accredited Project Management certification such as PMP or PRINCE 2 would be an asset;
• Minimum 5 years of progressively responsible experience in post go-live support (troubleshoot complex issues, test system patches and conduct regression tests) for an enterprise scale solution – Oracle E-Business Suite.
• Minimum 3 years of hands-on experience working with Oracle technologies, specially PL/SQL, in trouble shooting, debugging, providing code and data fixes in custom applications and integrations.
• Minimum 3 years of experience in trouble shooting, debugging, and fixing:
• OAF and workflow technologies,
• Oracle applications open interfaces and APIs,
• Minimum 3 years of experience performing business analysis, designing, and implementing solutions.
• Minimum 3 years of experience in maintaining and documenting the configuration of live Oracle ERP modules and its related changes.
• Minimum 3 years of experience in managing ERP (EBS & Fusion) projects/enhancements.
• Experience working with and managing contractor resources including offshore resources.
• Knowledge in Travel and Meetings domain, with good understanding of the requirements in the international public sector is an asset.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $64121 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 29688, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks’ annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.