ERP Support Analyst – Procurement

Job title:

ERP Support Analyst – Procurement

Company

High Cliff Partners

Job description

Our Quebec based client is seeking a ERP Support Analyst – Procurement to join their organization immediately. This will be a remote work setting.

• The ideal candidate will be a key participant in optimizing the continuous improvement and rollout of SAP by working closely with business analysts in the preparation and maintenance of training guides, procedures, and instructions.
• Provide day-to-day support needed to assist super-users and end-users with our SAP system (specifically on MM & VIM).
• Ability to analyze, understand, resolve, or work towards mitigation of problem and issues, as well as work towards solution ideas to all levels.
• Ability to deep dive SAP to expose the facts for root cause analysis and be able to clearly present findings or recommendations to peers/management and project team.
• Handle incoming support issues via a ticketing system and keep a high level of satisfaction from internal customers with respect to our SLA.
• Help create and deliver documentation formalizing SAP changes such as support tickets, program specifications, process flows, training material.
• Provide training to super-user and users as required.
• Adopt a coaching approach with internal customers when system usage is in cause.
• Identifying the operational difficulties due to system constraints/issues that the employees face in their daily operations and work towards mitigation strategies with management and project team.
• Participate in special projects by helping gathering requirements, documenting and testing as required.
• Responsible for assessing training, in respect to adoption and absorption.
• Proactively work with site management to maintain the system skill and proficiency levels within end users in using the SAP system.
• Complies with applicable IT operating procedures & policies.

Expected salary

Location

Montreal, QC

Job date

Sun, 14 Jul 2024 07:27:11 GMT

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