Evening Supervisor, Olympic Oval

We wish to take this chance to acknowledge the normal territories of the individuals of the Treaty 7 area in Southern Alberta. The Metropolis of Calgary can be dwelling to Métis Nation of Alberta, Districts 5 and 6.

Place Overview

The Olympic Oval within the School of Kinesiology is at present searching for a Recurring Half-time Night Supervisor .

The Olympic Oval is dwelling to the Quickest ice on the planet, attracting one of the best athletes from Canada and world wide to coach and compete in our world-class facility. Yearly we welcome hundreds of tourists, public skaters, excessive efficiency athletes and coaches to our constructing, positioned on the College of Calgary campus.

An Alberta Union of Provincial Workers (AUPE) place, the Night Supervisor experiences to the Workforce Lead, Sport Accomplice & Visitor Relations and is liable for the protection, danger administration and visitor expertise of the Olympic Oval consumer teams. The profitable candidate should be capable to suppose and reply rapidly, successfully and creatively to be able to present an distinctive visitor service that anticipates wants and exceeds expectations.

This place requires the power to work weekdays, evenings and weekends. The Ovals peak season is August to March attributable to extraordinarily excessive buyer volumes, competitions, and excessive efficiency athlete coaching.

Because the onsite supervisor, the incumbent can be required to make discretionary choices that impression each day operations together with assigning duties and directing the efforts of as much as 30 P/T employees. The Night Supervisor is a part of the management staff for Visitor Relations and shares duty for guaranteeing that each one employees ship a high-level visitor expertise.

Place Description

Abstract of Key Obligations (job capabilities embrace however will not be restricted to):

• Takes the lead position in sustaining a excessive stage of visitor expertise on the Olympic Oval
• Engages all purchasers & companions to arrange and/or refine insurance policies and procedures for an distinctive visitor expertise
• Successfully coordinate and supervise the workflow of visitor expertise employees each day, together with setting work priorities, and allocating employees assets
• Acts because the front-line authority on service restoration or exceptions to insurance policies and procedures
• Ensures that the bodily infrastructure of the entrance workplace space, together with telephones, computer systems and so on., are in a state of readiness for the operation
• Precisely assess charges, course of funds, authorize bank card funds, steadiness each day deposits, course of program & rental refunds and transfers
• Ensures correct money outs and float counts for workers on the finish of every shift
• Completes finish of day money dealing with abstract documentation
• Completes intimately finish of day report
• Ensures cost card trade (PCI) compliance in all conditions
• Assists Workforce Lead, Sport Accomplice & Visitor Relations and Visitor Relations Supervisors in entrance workplace duties when essential

{Qualifications} / Necessities:

• Minimal 2 years expertise working in excessive efficiency sport supervision
• Should be capable to work together with quite a lot of clients, consumer teams, college students, school and employees
• Should have glorious and efficient customer support abilities
• Should have confirmed battle decision abilities in addition to downside fixing abilities
• Capability to finish job duties of all areas inside Visitor Relations together with entrance workplace administration, on-ice security monitor, and efficiency coaching facility assist
• Robust interpersonal and communication abilities resembling diplomacy, punctuality, approachability, calmness throughout worrying instances, the power to focus, prioritize and multi-task
• Night and weekend shifts are a requirement of this place
• Robust organizational and time administration abilities, accuracy, and robust consideration to element
• Data and expertise of excessive efficiency sport facility operations is required
• In-depth understanding of insurance policies and procedures as they pertain to Visitor Relations on the Olympic Oval
• Present First Support / CPR certification

Utility Deadline: November 22 , 2023

We wish to thank all candidates upfront for submitting their resumes. Please word, solely these candidates chosen to proceed on via the choice course of can be contacted.

Further Info

This place is a part of the AUPE bargaining unit, and falls beneath the Normal Job Household, Section 3.

To search out out extra about administration and employees alternatives on the College of Calgary and all we’ve got to supply, view our Administration and Employees Careers web site . For extra data go to Careers within the School of Kinesiologyhttps://kines.careers.ucalgary.ca/

The College strongly recommends all school and employees are absolutely vaccinated towards COVID-19.

In regards to the College of Calgary

UCalgary is Canada’s entrepreneurial college, positioned in Canada’s most enterprising metropolis. It’s a high analysis college and one of many highest-ranked universities of its age. Based in 1966, its 36,000 college students expertise an revolutionary studying atmosphere, made wealthy by analysis, hands-on experiences and entrepreneurial pondering. It’s Canada’s chief within the creation of start-ups . Begin one thing in the present day on the College of Calgary. For extra data, go to ucalgary.ca .

The College of Calgary has launched an institution-wide Indigenous Technique committing to making a wealthy, vibrant, and culturally competent campus that welcomes and helps Indigenous Peoples, encourages Indigenous group partnerships, is inclusive of Indigenous views in all that we do.

As an equitable and inclusive employer, the College of Calgary acknowledges {that a} numerous employees/school advantages and enriches the work, studying and analysis experiences of the whole campus and higher group. We’re dedicated to eradicating boundaries which were traditionally encountered by some individuals in our society. We attempt to recruit people who will additional improve our variety and can assist their educational {and professional} success whereas they’re right here. Specifically, we encourage members of the designated teams (girls, Indigenous peoples, individuals with disabilities, members of seen/racialized minorities, and numerous sexual orientation and gender identities) to use. To make sure a good and equitable evaluation, we provide lodging at any stage in the course of the recruitment course of to candidates with disabilities. Questions concerning [diversity] EDI at UCalgary might be despatched to the Workplace of Fairness, Variety and Inclusion ([email protected] ) and requests for lodging might be despatched to Human Sources ([email protected] ).

Do you’ve gotten most however not all of the {qualifications}? Analysis present that girls, racialized and visual minorities , and individuals with disabilities are much less prone to apply for jobs until they meet each single qualification. At UCalgary we’re dedicated to reaching equitable, numerous, inclusive and accessible employment practices and workplaces and encourage you to use when you consider you might be proper for this position. 

We encourage all certified candidates to use, nonetheless choice can be given to Canadian residents and everlasting residents of Canada.