Executive (Support) – Customer Relations (Customer Service) [ITE College East]

[What the role is]

[What the role is]

As a support staff, your role is to support policies and schemes in specific functional areas.

[What you will be working on]

[What you will be working on]

• Provide prompt and professional responses to customer inquiries at the CVC counter, via email, and through the call centre, ensuring their needs are met with effective solutions.
• Perform essential administrative tasks such as payment processing (NETS, credit card, etc.), managing customer records, and maintaining accurate documentation to support day-to-day operations.
• Use efficiently, a range of systems including the Customer Relationship Management (CRM) platform, student records system (iStudent), and the Unified Point of Sale (UPOS) terminal for transactions and customer data management.
• Foster a positive, empathetic, and professional attitude toward all customers, ensuring their needs are addressed with care and attention. Resolve issues promptly and ensure a high-quality service experience.
• Provide support with administrative functions and departmental projects/events, contributing to the successful operation of the Customer Relations Department and College Services Division.

[What we are looking for]

[What we are looking for]

• Relevant two years of experience in customer service or a related field. Previous experience in a customer-facing role is highly advantageous.
• Competency in Microsoft Office (particularly Word and Excel), and familiarity with web browsers (e.g., Internet Explorer, Chrome). Experience with CRM platforms and payment systems is also an advantage.
• Savvy in navigating computerised systems and new technologies.
• Proficiency in English and the ability to converse in a second language (e.g., Mandarin, Tamil, Malay) to support a diverse customer base.
• Strong verbal and written communication skills, with an approachable demeanour to effectively handle customer inquiries.
• A team player with a cheerful disposition, keen attention to detail and a commitment to providing top-notch customer service.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

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