Exp Cust Exp Professional in Muncie, Indiana

Customer Experience Professional

As a Customer Experience Professional here at Honeywell, you will play a crucial role in shaping our customer experience initiatives. Your expertise in customer service, problem-solving, and relationship management will be instrumental in delivering exceptional experiences to our customers.

You will report directly to our Customer Experience Manager and work out of our Muncie In location on a hybrid work schedule.

In this role, you will have a direct impact on enhancing customer satisfaction, driving loyalty, and building strong relationships with our customers. You will collaborate with cross-functional teams to identify customer needs, resolve issues, and implement strategies to improve the overall customer experience.

KEY RESPONSIBILITIES

• Provide exceptional customer service and support to ensure customer satisfaction

• Identify customer needs and proactively address them to enhance the customer experience

• Resolve customer issues and complaints in a timely and effective manner

• Collaborate with cross-functional teams to improve processes and systems that impact the customer experience

• Collect and analyze customer feedback to identify trends and areas for improvement

• Develop and maintain strong relationships with key customers and stakeholders

BENEFITS OF WORKING FOR HONEYWELL

• Medical, Vision, Dental, Mental Health Benefits

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth Opportunities

• Professional Development Programs

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

In October, 2024 Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell. Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the separation occurs.

YOU MUST HAVE

• 1+ years of experience in customer service or a related field

• 1+ years of Knowledge of CRM systems and customer service software

WE VALUE

• Bachelor’s degree in Business Administration, Marketing, or a related field

• Experience in customer experience management or a similar role

• Strong problem-solving and decision-making skills

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.