Experienced Product Sales – Call Center – Housing May Be Available

Continue Your Experience of a Lifetime!

Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you. 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: 

The Experienced Product Sales Agent is part of the Product Sales & Services (PSS) Department and delivers outstanding guest service while facilitating the sale of Summer Activities, Lift Tickets, Season Passes, and Ski & Snowboard School lessons. As a PSS Sales Agent, you are part of the guest experience and the face of Vail Resorts! We are looking for guest experience-focused individuals who are positive, and outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, while well-disciplined, and take pride in their work 

Job Specifications: 

• Housing: May Be Available
• Outlet: Mountain Information Product Sales & Call Center Agent
• Expected Pay Range: $22.00 – $23.76 / hour
• Shift & Schedule Availability: Full Time, Weekends and Holidays
• Skill Level: Entry
• Other Specifics:
• In this position, you will work 3-4 days per week in the call center and 1-2 days per week in one of our sales offices.
• Candidates must be comfortable working outside in winter conditions as our team also assists the Ticket Sales and Scanning teams with online order fulfillment and ticket scanning as needed and will be scheduled outside.
• Most shifts are 7:40am-5:15pm, with 1 half day per week
• We are open seven days per week, including holidays
• Our call center does not have any windows
• Our call center and sales offices can be very popular, so you must be okay working in fast-paced environments
• We have start dates in September, October, November, and December (and throughout the rest of the season) and the manager will reach out with exact dates
• We typically open for the ski season in early-mid November, at which point we will be open seven days per week. Before we open for the season, you will work only in the call center and we will be open only Monday-Friday.

Job Responsibilities: 

• Demonstrate Vail resorts core values:
• Punctual, in uniform, and adhere to the grooming policy.
• Aptitude to communicate fluently and effectively in English
• Be able to work independently
• Ability to stay calm and perform well in busy and stressful situations
• Other duties as assigned

Job Requirements: 

• High school diploma or equivalent required
• Excellent communication skills and problem-solving ability.
• The ability to work effectively with dynamic and constantly changing information.
• Good knowledge of computer systems, Word, Excel and Outlook preferred
• Broad experience in various aspects of customer service preferred
• Team player, enthusiastic, positive attitude.
• Keen to learn new skills, and open-minded.
• Able to work outside in a winter environment.

The expected pay range is $22.00 – $23.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 503698

Reference Date: 07/24/2024 

Job Code Function: Product Sales/Scanning 

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