Facility Services Coordinator – FMO

Job title:

Facility Services Coordinator – FMO

Company

Black & McDonald

Job description

BUILD YOUR CAREER AT BLACK & MCDONALDBlack & McDonald is an integrated, multi-trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forward-thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.ABOUT THIS CAREER OPPORTUNITYBlack & McDonald is seeking a full-time Service Coordinator in Ottawa, Ontario. If you are a collaborative, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. The Coordinator provides a high level of customer service support to meet customer requirements and is responsible for coordinating technical field staff. This position reports to the Operations Manager and works collaboratively to ensure administration processes are executed accordingly and the delivery cycle for service and projects meet client requirements.Duties and responsibilities include but are not limited to:

• Assign and monitor workflow.
• Manage the on-call schedule and technician vacation requests.
• Create purchase orders for technicians.
• Review work orders daily for completeness and action any missing information.
• Communicate with clients to schedule upcoming work, follow up on progress, and advise of completion.
• Coordinate with subcontractors to obtain estimates, arrange access, and finalize reports.
• Monitor maintenances and quoted repairs to ensure completion within the allotted timeframe.
• Ensure all relevant safety, procedural, and site-specific information is provided to technicians.
• Prepare operational and client reports.
• Receive and validate invoices.
• Submit time entry summaries to payroll on time every week.
• Identify & suggest opportunities for process improvements & efficiencies.

COMPETENCY REQUIREMENTS

• Communicates effectively
• Continuous learning
• Customer focus
• Holds self and others accountable
• Problem solving and innovation
• Teamwork and collaboration
• Values and respects others

EDUCATION REQUIREMENTS

• Degree or Diploma in Business Administration or a related field is considered an asset.

WORK EXPERIENCE REQUIREMENTS

• Experience in dispatching or service operations, preferably in the HVAC, electrical, or building automation industry is an asset.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Able to obtain and maintain a Secret Security Clearance
• Proficiency in the use of Microsoft Office applications (Word, PowerPoint, Excel, Outlook etc.)
• Excellent verbal and written communication skills
• Bilingualism (French/English) would be considered an asset

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.

Expected salary

Location

Ottawa, ON

Job date

Sun, 22 Sep 2024 03:44:52 GMT

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