Family Support Coordinator

Alzheimer Society of Simcoe County


The Alzheimer Society of Simcoe County’s vision is that persons living with Alzheimer’s disease and other dementias, and their care partners, live well and thrive in their community. Our mission is to improve the quality of life of persons living with dementia, and care partners, through the provision of support services, education, social programs, and research support.


C.A.R.E. – Collaboration, Accountability, Respect, Excellence

Position Summary:

Reporting to the Manager of Education and Support Programs, the Family Support
Coordinator is responsible for coordinating all Alzheimer Society support services to clients, including individuals who are diagnosed with Alzheimer’s disease and other dementias, and/or their care partners (family, friends, and professionals).

The Family Support Coordinator is responsible for developing a care plan for support that focuses on the individual needs and goals of each client, and may include individual and/or group supportive counselling, and advocacy for community support services.

The Family Support Coordinator is responsible for the provision of Alzheimer Society support services within an assigned geographic region of Simcoe County, including the development, implementation and delivery of individual and group activities, and the development of positive working relationships with community partners.

Key Responsibilities:

  • Provide ongoing support services to clients, including assessment of client needs/goals, ongoing individual and family supportive counselling, advocacy services, and providing information on dementia.
  • Facilitate monthly support groups for care partners.
  • Assess the client’s need for support and, when necessary, make appropriate referrals to other community services and resources.
  • Collaborate with the Manager of Education and Support Programs to establish, maintain and facilitate group programs for individuals affected by dementia and their care partners as needed to meet the unique needs of the catchment population, including marketing of programs.
  • In consultation with the Manager of Education and Support Programs and the First Link Care Navigator, maintain and nurture relationships with community partners, stakeholders and referral sources that will enhance the success for early intervention of services through the First Link® program; ensure that individuals and families who are referred to the Alzheimer Society Support Program receive timely and appropriate service.
  • Collaborate with additional ASSC program staff to ensure that clients are aware of and can access education workshops and social recreation programs.
  • Make client referrals to the Enhancing Care Program as appropriate.
  • Coordinate and supervise Support Program volunteers as appropriate.
  • Maintain confidential, accurate and current files which contain information about individuals accessing services, and complete thorough, dated documentation for each contact with the service recipients.


  • Diploma or degree in healthcare field, social services, geriatric care, or other related discipline. BSW background preferred.
  • Previous experience with individuals and families affected by dementia.
  • Previous experience with a community-based agency and/or not-for-profit agency.
  • Previous experience in the development and delivery of both individual care plans and group support activities.
  • Excellent organizational, planning and time management skills, including the handling of multiple, concurrent issues and tasks.
  • Excellent verbal, written and listening communication skills.
  • Exceptional interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Knowledge of community social, health and service organizations.
  • Computer literacy and experience with client database systems.
  • Valid “G Class” driver’s license and regular access to a reliable, insured vehicle.
  • Ability to work a flexible schedule (including some evening and weekend hours).
  • Fluency in French an asset
  • The successful candidate will be required to provide a clear, recent police check inclusive of a vulnerable persons check, conducted within the last two months.
  • The successful candidate must be fully vaccinated for COVID-19, subject to any accommodation obligations the Alzheimer Society of Simcoe County may have under human rights legislation.

Equivalent combinations of education and experience will be considered.

We thank all who apply, but only those selected for an interview will be contacted.

The Alzheimer Society of Simcoe County celebrates diversity and strives for equity and inclusion.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
  • Wellness program


  • Monday to Friday


  • Dementia care: 2 years (preferred)

Work Location: Hybrid remote in Barrie, ON

Application deadline: 2023-03-24
Expected start date: 2023-05-01

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