Feedback and Insights Officer

We are looking for a confident and experienced Feedback & Insights Officer to join our Customer Experience team.

Reporting to the Feedback & Insight Manager, you will play an important role in managing escalated complaints and appeals, conducting thorough investigations, and delivering fair, practical, and customer-focused resolutions.

This is an excellent opportunity for someone with exceptional communication skills who is comfortable handling complex cases and committed to achieving positive outcomes for customers. You will be passionate about understanding issues, identifying root causes, and using insight to drive continuous improvement.

The successful candidate will be naturally curious, enjoy problem solving, and have a genuine commitment to supporting customers, including those in vulnerable circumstances, with empathy and professionalism.

Closing date: 9:00am on Monday 13 July 2026.