Field Service Engineer-EMEA

Job title:

Field Service Engineer-EMEA

Company

Teledyne e2v

Job description

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionJob Location: UK – Home basedPlace of work: Home office-based or Teledyne LocationReports to: Teledyne Photon Machines International Service ManagerDescription of Role:Reporting to the International Service Manager, this newly created position will provide technical, applications, service, pre, and post-sales support for all product lines offered by Teledyne Photon Machines in Europe, the Middle East and Africa, and occasionally in other territories, worldwide. This position will provide support to sales channels, customers, prospects, and OEM partners, as the situation warrants, in both pre- and post-sales functions. This position will be a focal point of technical contact for our sales channels, customers and OEM partners throughout the EMEA region. As such, regular international travel will be required.The successful candidate will provide specialist technical support for all product lines throughout EMEA (and globally if required), including, but not limited to:providing post-sale technical support,Conduct on-site installation of complex scientific equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled/planned maintenance visitsgiving product demonstrations,providing technical sales support,providing customer training,offering applications advice and consultation,presentation of technical materials at conferences/seminars/sales visits,instrument problem-solving, field repair and maintenance,Complete and submit field service reportsOccasional assistance with technical marketing, as directed.Performs other duties as deemed necessary by managementTeledyne Advanced Chemistry Systems’ EMEA operation is relatively small and all our employees must necessarily wear many hats in order to provide the flexibility we require. As part of an expanding team, this role will, from time-to-time, be required to provide similar functions for other TELEDYNE Advanced Chemistry systems product lines, depending upon time and resource demands.The position will necessarily include a high proportion of business travel throughout Europe, the Middle East, Africa, and the USA, with occasional visits to the Americas, Asia and Australasia. Travel load is estimated at around 50-70%.The successful candidate will possess the following qualifications, skills, knowledge and experience:Essential:Degree in analytical chemistry, geochemistry or related field.Knowledge and experience of the practical application of ICP-MS (and ICP-AES)Knowledge and experience in laser ablation and the ability to quickly develop a deep and authoritative knowledge of the technique.Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysisKnowledge and understanding of electronic reporting programs for completion of quotes and trip reports.The ability to understand basic mechanical and electronic engineering concepts and to be able to fit and replace mechanical and electronic components in the fieldDemonstrable excellence in interpersonal communication and the ability to build lasting relationships and collaborationsDrive, determination and enthusiasmExperience in demonstrating, teaching, coachingAbility to work independently and responsibly as a commercial professionalAbility to self-motivate and organize short-, medium- and long-term work plansExcellent written and oral communications skills in English languageAbility to understand and clearly communicate product advantages and technical featuresAbility to understand customer applicationsAbility to create and confidently present commercial and scientific presentation materials in both open forum and face-to-face settingsHigh degree of computer proficiency, with literacy in typical Microsoft programs and general email/internet search toolsAbility to travel extensively for business purposes (expected travel
40%), including to Europe, the Middle East, Africa, and the USA, with possible occasional visits to the Americas, Asia and AustralasiaHighlDesirableDeep knowledge and experience of laser ablation as a solid sample introduction technique is a distinct advantage, for example a PhD or post-doc position having worked with the technique extensivelyExperience with LA-ICP-MS data processing software packagesAdditional European language proficiencyInternational travel experienceExperience of product demonstrations is highly desirablePhD in analytical chemistry, geochemistry or related fieldExperience in the scientific instruments businessTeledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.. ​

Expected salary

Location

United Kingdom

Job date

Sun, 01 Sep 2024 05:58:03 GMT

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