Field Service Engineer in Remote, Italy

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job Description

What Makes This Opportunity Unique

At Thermo Fisher Scientific Inc., we are offering an outstanding opportunity for a dedicated Field Service Engineer to join our world-class team in Bergamo. You will have the chance to work with brand-new technology and collaborate with hardworking professionals dedicated to making the world healthier, cleaner, and safer.

Job Responsibilities

As a Field Service Engineer, you will be responsible for:

Site inspection and analysis of the required specifications to determine suitable solutions for the installation of diagnostic systems

Setup Middleware

Configuration and technical support for the Software House for instrument interfacing Management of quality procedures related to pre-sales activities

Customer support in handling reports Management of technical interventions (preventive maintenance and repair interventions)

problem-solving (Technical/application) and customer request/ complaints resolution

Interface support

Research, analyze, evaluate, and formulate recommendations to improve specifications and application procedures Spare parts continuously

warehouse management: a monthly review of car stock and any warehouses, and maintenance of minimum defined stocks for each spare part

Management and closure of Work orders, Cases, Complaints

Management and closure of Service Contracts

Planning of interventions concerning the Service Max quality manual Management and updating of the digital archive related to installations/maintenance/intervention

Job Requirements

Preferred educational qualification: degree in engineering .

Strong problem-solving skills and the ability to handle technical and application issues.

Experience in managing quality procedures and technical documentation.

Excellent communication and training skills.

The ability to work collaboratively in a team-oriented environment.

Dedication to continuously improve processes and provide outstanding customer support.

region to cover: centre of Italy – Rome, Firenze as preferred working locations

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.