Field Support Engineer

Job title:

Area Assist Engineer

Firm

Norsat Worldwide

Job description

Why Be part of Norsat Worldwide Inc.?

We have now an revolutionary and excellent staff of business professionals who drive our ongoing success at Norsat Worldwide Inc. We try to supply a supportive, inclusive and nurturing setting that helps our staff increase their careers and attain their highest potential.

Abstract:

The Area Assist Engineer is instantly accountable for performing all elements of buyer assist for the Satellite tv for pc Programs enterprise unit, together with, however not restricted to presales assist annual service packages, coaching, preliminary providers, spares, 24/7 protection logistics, name middle, buyer difficulty logging, and demo useful resource allocation.

What You will Do:

• Understanding all merchandise supplied for gross sales at Norsat. Collate a reference file for every product to assist technical inquiries;
• Technical assist for all Norsat merchandise to prospects and the Gross sales staff;
• Handle the ticketing software program for assist monitoring;
• Initiating and contributing to enchancment tasks to additional the maturity of the Buyer Service division;
• Offering coaching to prospects and Gross sales staff (after enterprise hour assist anticipated);
• Offering subject assist for coaching and troubleshooting;
• Offering inside coaching to staff;
• Diagnosing failures and suggest restore/ substitute actions;
• Making ready coherent and exact RMA stories for failed models;
• Act as liaison between Engineering, Gross sales, and the shopper to steer troubleshooting actions for varied product-related points;
• Writing and sustaining assist documentation resembling Area Service Bulletins;
• Offering assist to the High quality Workforce on testing;
• Recommending technical options to satisfy buyer wants;
• Different duties as assigned.

What You will Deliver:

• B. Eng., B. Sc, B. A. Sc or equal;
• MSEE or Venture administration certification is a powerful asset;
• 5 years in a buyer useful resource administration or management function;
• Information and expertise inside IT or electrical engineering;
• Information of satellite tv for pc communications;
• Community or system administration expertise is an asset;
• Excellent organizational and communication abilities;
• Wonderful presentation and buyer interplay abilities;
• Sturdy staff constructing and administration facilitation abilities;
• Confirmed customer-oriented abilities in Technical Assist, {hardware}/software program troubleshooting, or associated technical fields;
• In a position to analyze and interpret advanced info;
• Excellence in communication and customer support, problem-solving talents, teamwork, time administration, and prioritizing abilities.

What We Provide:

• Paid trip days;
• 5 paid sick days;
• 100% paid by employer complete well being advantages package deal together with medical, dental, life & extra (protection varies);
• 4% RRSP matching;
• As much as an annual most of $2,000 per 12 months skilled growth fund for designations and accreditations;
• 100% reimbursed for job-related coaching;
• On-going coaching obtainable;
• Versatile hours of labor based mostly on place;
• Worker Referral Program;
• Worker Award Program;
• Loads of on-site and road parking & a bus cease proper in entrance of the workplace (bus 405, 410, 416);
• Leisure areas within the workplace, staff are inspired to have some enjoyable! (i.e., ping pong desk, foosball, Wii, tabletop video games, card video games).
• Worker occasions & initiatives: firm BBQs, subject journeys, annual summer time occasion, free snacks occasions, lunchroom has free circulation of coffees & teas.

Please observe that advantages might differ by location and employment standing.

That is an on-site place, so relocation will likely be required. Distant work will not be supported at the moment.

Candidates should maintain both a Canadian citizenship, Canadian Everlasting Residency, or Work/ Research Allow. Sadly, we’re unable to offer help for work authorization.

About Us:

Norsat Worldwide Inc., based in 1977, is a number one supplier of revolutionary communication options that allow the transmission of knowledge, audio, and video for distant and difficult functions. Norsat’s services and products embody customizable satellite tv for pc elements, transportable satellite tv for pc methods, maritime options, and community options. The corporate’s services and products are used extensively by telecommunications providers suppliers, emergency providers and homeland safety businesses, army organizations, well being care suppliers, information organizations, and Fortune 1000 firms.

Stories to: Director of Operations
Place Kind: Full-time, Everlasting

Wage vary: 45,000 – 55,000 CAD yearly

Variety Assertion:

The Firm values a various office the place equal employment alternatives can be found and commits to working towards a good recruitment and hiring course of during which all candidates are thought of on the premise of their abilities, talents, and match with the Firm. All certified candidates will obtain consideration for employment with out regard to race, color, ancestry, native land, faith, age, intercourse, gender identification or expression, sexual orientation, marital standing, household standing, being pregnant, and bodily or psychological incapacity.

Accessibility Lodging:

Extra details about our accessible office, together with incapacity lodging, can be found upon request for candidates participating in all elements of the choice course of.

Safety Screening Requirement:

Norsat is a safe facility; thus, all employment is contingent upon the chosen candidate’s profitable clearance from federal safety screenings, together with Prison Document Verify.

We thank all candidates upfront for his or her curiosity; nonetheless, solely these into account will likely be contacted.

No recruiters please.

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Anticipated wage

$55000 per 12 months

Location

Richmond, BC

Job date

Thu, 01 Feb 2024 04:45:27 GMT

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