Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
What you will do
What we search for
Flight builds remote-first buyer assist groups for rising startups who put folks first. By means of a mixture of group staffing and session, we accomplice with everybody from early-stage founders making their first assist rent to established leaders scaling their groups to assist them run excellent buyer expertise packages.
We’re on a mission to globalize entry to careers in buyer expertise and advance a human-centered mannequin that helps our neighborhood of shoppers, prospects, and workers alike.
We’re on the lookout for buyer assist representatives who share our values of service, inclusion, belief, and cooperation and who’re enthusiastic about offering top-notch assist to our shoppers and their prospects.
What you will do
- Present correct data to prospects through the use of documentation and a wide range of digital instruments and communication channels
- Reply technical questions on a number of platforms, together with net and cell apps, utilizing a wide range of communication channels, reminiscent of e-mail, chat, and calls
- Develop into an knowledgeable in our shoppers product and prospects by attending trainings, analysis, and documentation
- Work to satisfy and exceed productiveness and high quality targets
- Share recommendations for buyer expertise enhancements along with your group and shopper
- Symbolize Flight to our shoppers in an expert and pleasant method
What we search for
- A service-oriented skilled with a drive to offer an incredible expertise to prospects
- Wonderful verbal and written communication abilities in English as demonstrated by a robust rating on an English proficiency check (extra languages are a plus!)
- Capacity to troubleshoot independently by processing and looking by massive quantities of knowledge and documentation to search out a solution
- Capacity to rapidly study new software program instruments
- An organized communicator who seeks to ship fast, exact responses
- Wonderful group and analytical abilities
- Distinctive consideration to element
- An adaptable skilled, snug with change and the dynamic atmosphere of a quickly rising startup.
- A excessive stage of empathy and emotional intelligence
- A respectful and collaborative particular person
- An individual able to dealing with difficult conditions with optimism and diligence
- A constant performer, with the disposition to resolve recurring points whereas at all times maintaining a sort and pleasant demeanor
- Ready and keen to work full-time between the hours of seven:00 am – 1:00 am EST (Don’t fret—we can’t ask you to work 18 hours a day. We schedule of us for 9 hour shifts with a 1 hour lunch and two 15-minute breaks inside these hours)
- Obtainable to work Saturday or Sunday
What we provide
- A versatile, distant work atmosphere
- International neighborhood of proficient teammates joined by a ardour for serving to others and dedication to supporting each other’s success
- Studying and improvement packages so you may continue to grow your abilities and profession
- Early stage startup with a number of alternative for possession and impression
- Paid time without work
Our present checklist of supported international locations in LATAM consists of: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We pay a aggressive wage based mostly in your years of expertise and placement. To work at Flight, it’s essential to have a checking account that accepts ACH or wire transfers in United States {Dollars} (USDs). We suggest on-line banks, reminiscent of Wise, Mercantil, Facebank, and Payoneer, in case you are on the lookout for an possibility. These on-line banks are secure and safe and can help you obtain USD and switch to your native financial institution.
Flight is an equal alternative employer who celebrates variety. We don’t discriminate on the premise of race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, marital standing, incapacity, gender id or Veteran standing.
Apply for this position
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