Front Desk Agent

Why Vacasa

We began with only one house and an concept: to carry owners and renters along with good know-how and caring native groups. In the present day, we are the largest full-service trip rental firm in North America because of the individuals who give us their greatest day-after-day. Strong native groups are important for profitable trip leases—a lot in order that native operations groups make up the vast majority of our workforce. Our operations groups assist make trip recollections occur by making certain a seamless keep for our visitors.

What we’re on the lookout for

Vacasa is in search of a hard-working, energetic worker who’s obsessed with delivering on the promise of excellence in customer support. By offering customized consideration to our visitors and house owners you’ll assist us keep our shortly rising portfolio of trip houses in Whistler, BC.

Compensation

$23.25 CAD / hour

$1000 SIGN ON BONUS! Paid in two segments – $500 paid after 30 days of employment. $500 paid after 90 days of employment.

Extra advantages and firm perks data under

What you will do

Act as the primary level of contact for our visitors, distributors, and, sometimes, our house owners inside a neighborhood administration workplace

Be answerable for taking incoming cellphone calls, occasional outbound calls, and responding to emails or chats each day from visitors who’ve questions or considerations a couple of reservation, assertion or different concern

Help with the creation and delegation of upkeep and housekeeping tickets (If relevant)

Confirm unit availability to help with scheduling vendor or realtor visits

Meet and keep Vacasa requirements and metrics akin to visitor satisfaction, accuracy, effectivity, and inquiry conversion to reservations

Construct and keep enterprise relationships and open traces of communication with different inner help groups

The talents you will want

Technical laptop expertise required on all types of {hardware} – laptops, tablets and cell units

Skilled in all types of communications akin to electronic mail, cellphone calls, video calls and texts

Means to work effectively beneath strain in an agile, fast-paced surroundings

Glorious time administration expertise with the flexibility to vary exercise continuously and deal with interruptions

Extremely responsive and dependable

Sturdy consideration to element

Prior housekeeping expertise a plus

Adhere to all firm insurance policies and procedures

Work surroundings and bodily calls for

Availability to work Sunday via Saturday, early mornings and evenings as wanted, shifts assorted between 7 AM and 11 PM

Means to make use of arms to finger, deal with or really feel, and attain with arms and arms

Means to face, sit, and stroll for an prolonged time frame

Attain overhead and under the waist

Frequently push, pull, and elevate as much as 25 kilos

Sometimes elevate or transfer as much as 50 kilos

Bend, stoop, squat, kneel, and twist

The bodily calls for described listed below are an instance of people who should be met by an worker to efficiently carry out the important features of this job.

What you will get

Prolonged Medical and Dental

Registered Retirement Financial savings Plan – firm match

Ski move/exercise allowance, or journey allowance if from Pemberton or Squamish

Worker Help Program

Profession development alternatives

Worker reductions

All of the gear you will should be profitable

Nice colleagues and tradition, month-to-month socials

Alternative to strive actions on FAM journeys and earn commissions

$1000 Signing Bonus (paid in 2 components for Full Time)

We shouldn’t have workers lodging obtainable. Have to be legally eligible to work in Canada.

Vacasa is an equal alternative employer dedicated to fostering a various and inclusive office. We don’t discriminate in opposition to candidates based mostly upon race, coloration, faith, intercourse (together with being pregnant, gender id, and sexual orientation), nationwide origin, age, incapacity, genetic data, or different courses protected by relevant regulation.

Vacasa is dedicated to sustaining a secure and productive work surroundings. Possession, use, or being drunk or unlawful medication within the office is prohibited.

Some positions might require that you just drive a private automobile and/or firm automobile for work functions. Staff who’re required to drive a private automobile should have dependable transportation, a sound driver’s license, and be at the very least 18 years of age. Staff who’re required to drive an organization automobile should have a sound driver’s license, be at the very least 21 years of age, and have been a licensed driver for at least 3 years.

A suggestion of employment for this position shall be contingent upon the profitable completion of a background test.