Front Office Agent

Loews Hotels & Co. -

Full job description

Rising to 44 tales and designed by award–successful architects, Bisha Resort & Residences is Toronto’s latest cultural hub and hotspot. On the middle of all of it but unabashedly unique, this property is located within the true coronary heart of Toronto’s Leisure District. Inventive souls, welcome house.

Performs quite a lot of visitor service actions in an exceptionally pleasant, skilled, and environment friendly method commensurate with the calls for of a world-class lodge. Registers visitor, assigns rooms, settles visitor accounts, and coordinates with different departments to fulfill visitor requests. The place is difficult, assorted and gives the chance to work versatile hours and meet many new folks.

Job Particular

Welcome and register visitors in an excellent pleasant, skilled, and environment friendly method, assigning rooms which fulfill all particular requests

Get hold of crucial credit score and fee info from visitors

Present examine cashing and international foreign money conversion for lodge visitors

Coordinate with different lodge departments to fulfill visitor requests

Present detailed details about lodge services and working hours

Adhere utterly to all Loews Lodges Star Service Requirements

Promote rooms in accordance with Entrance Desk gross sales methods

Obtain and transmit visitor messages

Carry out check-out and money dealing with actions in accordance with all lodge cashiering and credit score insurance policies

Distribute and coordinate completion of SQS survey playing cards throughout visitor check-out

Learn Group Profiles and Banquet Occasion info every day

Preserve the cleanliness and wonderful situation of kit and work space

Different duties as assigned

Maintains clear and wonderful situation of Entrance Desk space

Maintains correct inventory of all provides in Entrance Workplace

Executes emergency procedures in accordance with lodge requirements

Notifies acceptable people and departments of any issues or uncommon issues of significance

Attends all acceptable lodge conferences and coaching periods

Is well mannered, pleasant, and useful to visitor, staff and administration

Promotes and applies teamwork abilities always

Complies with all lodge requirements, insurance policies, and guidelines

Complies with security rules and procedures

Stays present on lodge info and adjustments


The person should possess the next information, abilities and skills and be capable of clarify and exhibit that she or he can carry out the important capabilities of the job, with or with out cheap lodging:

Normal information of lodge departments

Wonderful communication abilities – oral and written

Wonderful visitor service abilities

Information of pc packages utilized in property administration

Capable of work a versatile schedule, together with weekends and holidays

Should be capable of stand for an eight-hour shift

Bisha Resort Toronto is an equal alternative employer and values range within the office. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, lodging will likely be supplied to candidates with disabilities in any respect phases of the choice course of upon request. Please contact Human Assets at 437-800-5957 and a member of our Human Assets group will reply to your request.

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