Frontline Support and Guidance Officer

Division: Scholar Expertise – Recommendation and Counselling Service
Wage: £38,165 – £44,722 every year (Grade 4)
Reference: 1497
Location: Mile Finish
Date posted: 18 March 2024
Time limit: 14 April 2024

Additional particulars and apply

Overview

Concerning the Function

This function gives a talented data, assist and steerage service to candidates and college students on a spread of pupil welfare points, with an emphasis on top quality buyer expertise and a bespoke method to every particular person. The power to know and retain complicated data, and the talents to speak new or troublesome ideas to college students are key to this function.

The function includes being a primary responder the place college students are experiencing a psychological well being disaster, the place there’s threat of great hurt to self or others and in a spread of conditions the place an individual’s welfare, authorized standing, well being or security is imminently in danger. As such, the power to stay calm and functioning when coping with folks in misery is crucial.

The profitable candidate anticipated to begin as quickly as doable. It is a pupil going through function and the profitable candidate will probably be required to work within the workplace Monday to Friday.

About you

The profitable candidate could have wonderful interpersonal expertise, a excessive customary of written English and expertise of working with college students in a frontline setting.

Concerning the service

The Recommendation and Counselling Service is a multidisciplinary pupil assist service providing counselling, psychological assist, psychiatry clinics, welfare recommendation, monetary recommendation, immigration recommendation and a Sexual Assault and Harassment Recommendation. The service is among the constituent departments within the Directorate of Scholar Expertise.

The service at present employs 42 workers plus a small variety of counselling trainees and associates.

The Service has 5 workers groups: Frontline staff, Counselling staff, Psychological Well being staff, Welfare Recommendation staff and Sexual Assault and Harassment Recommendation staff.

About Queen Mary

At Queen Mary College of London, we consider that a range of concepts helps us obtain the beforehand unthinkable.

All through our historical past, we’ve fostered social justice and improved lives by way of tutorial excellence. And we proceed to reside and breathe this spirit right this moment, not as a result of it’s merely ‘the proper factor to do’ however for what it helps us obtain and the mental brilliance it delivers.

We proceed to embrace range of thought and opinion in all the things we do, within the perception that when views collide, disciplines work together, and views intersect, actually authentic thought takes type.

Advantages

We provide aggressive salaries, entry to a beneficiant pension scheme, 30 days’ go away every year (pro-rata for part-time/fixed-term), a season ticket mortgage scheme and entry to a complete vary of private {and professional} improvement alternatives. As well as, we supply a spread of labor life steadiness and household pleasant, inclusive employment insurance policies, versatile working preparations, and campus services together with an on-site nursery on the Mile Finish campus.

Queen Mary’s dedication to our numerous and inclusive group is embedded in our appointments processes. Cheap changes will probably be made at every stage of the recruitment course of for any candidate with a incapacity. We’re open to contemplating purposes from candidates wishing to work flexibly.

Valuing Variety & Dedicated to Equality

Additional particulars and apply