Full-Time Client Service Representative in Raleigh, North Carolina

We’re searching for an skilled Consumer Service Consultant to hitch our group! At VCA Durant Highway Animal Hospital & Pet Resort, we deal with making a supportive and collaborative surroundings for our group members, in addition to offering wonderful service for our purchasers and their pet. We’re searching for somebody that brings a heat and bubbly character to our surroundings and loves working with our clientele and their well-loved pets.

We’re an AAHA accredited apply in North Raleigh with 3 docs and a big Pet Resort that gives boarding for each cats and canine. We even have grooming and spa providers accessible for our canine mates!

The Consumer Service Consultant units the tone for the apply as we construct and keep every buyer’s belief and confidence in our skills. The CSR is the pivot round which the hospital operates and is answerable for many duties listed beneath.

• Customer support capabilities, together with: greeting guests, answering telephones, and guiding purchasers and their pets to examination rooms after acquiring a present weight.

• Scheduling and confirming medical appointments and procedures, boarding reservations, grooming appointments and extra.

• Putting outbound requires follow-ups and reaching out to potential purchasers.

• Presenting and explaining charges, together with processing funds.

• Recommending, choosing, and acquiring services, together with prescriptions.

• Answering questions relating to services, together with educating purchasers on normal animal husbandry and non-medical pet care (i.e., heartworm prevention, burglary, and flea & tick management).

• Managing medical data, charts, reviews, correspondence and prescription requested digitally.

• Hospital upkeep (together with removing of animal waste) and guaranteeing that facility is neat and clear always—each inside and out of doors.

• Dealing with pets dropped off for daycare, boarding and grooming​

Our hospital is open Monday – Friday 7:30AM – 6:00PM and Saturday 7:30AM – 2:00PM. The hospital is closed on Sunday, however the Pet Resort is open for boarding pick-ups from 3:00PM – 4:00PM. Our Pet Resort employees tends to the purchasers throughout that point on Sundays. We’re at present searching for a full-time affiliate who could be working 4-day workweeks with a rotating schedule for Saturdays. Customer support or animal care/veterinary expertise is most well-liked, however we’re prepared to coach the appropriate individual!

Our pay fee begins at $15.00/hr and is predicated on expertise and credentials.

If you’re a present affiliate, you could apply by means of our inside profession website. Please log into Workday and click on on the Profession worklet on the touchdown web page or seek for Discover Jobs.

Advantages: We provide aggressive compensation together with a complete advantages package deal, together with medical, dental, imaginative and prescient and paid trip/sick days, 401(okay), beneficiant worker pet reductions and extra!

The knowledge on this place description signifies the overall nature and stage of labor to be carried out. It isn’t designed to be interpreted as a complete stock of all duties, duties, and {qualifications} required of associates assigned to this job. Administration reserves the appropriate to revise the job description or require that different duties be carried out when the circumstances of the job change (for instance, emergencies, change in personnel, workload, or technical growth) We’re proud to be an Equal Alternative Employer – Veterans / Disabled. For an entire EEO assertion please see our profession web page at vcacareers.com

If you’re a present affiliate, you could apply by means of our inside profession website. Please log into Workday and click on on the Profession worklet on the touchdown web page or seek for Discover Jobs.

Advantages: We provide aggressive compensation together with a complete advantages package deal, together with medical, dental, imaginative and prescient and paid trip/sick days, 401(okay), beneficiant worker pet reductions and extra!

The knowledge on this place description signifies the overall nature and stage of labor to be carried out. It isn’t designed to be interpreted as a complete stock of all duties, duties, and {qualifications} required of associates assigned to this job. Administration reserves the appropriate to revise the job description or require that different duties be carried out when the circumstances of the job change (for instance, emergencies, change in personnel, workload, or technical growth)

We’re proud to be an Equal Alternative Employer – Veterans / Disabled. For an entire EEO assertion please see our profession web page at vcacareers.com