Full-Time Remote Customer Service Representative (Nova Scotia)

Job title:

Full-Time Distant Buyer Service Consultant (Nova Scotia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)

We’re searching for full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for business and public sector assist positions. On this function, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct sturdy relationships with prospects whereas professionally representing a few of the most recognizable manufacturers on this planet.

Schedules differ by website and undertaking; nonetheless, we are able to often discover one thing that works for everybody. It is a great alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought of for this place, you need to full a full software on our firm careers web page, together with screening questions and a short pre-employment take a look at.

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with a whole lot of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee finest in school buyer expertise. Along with being one of the best within the enterprise in relation to buyer interactions, you’ll need to be assured, absolutely engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.

Our entry-level Contact Heart Representatives are liable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of programs and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Skill to multi-task, keep centered and self handle
• Robust workforce orientation and buyer focus
• The power to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Glorious interpersonal abilities and the flexibility to construct relationships together with your workforce and prospects

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that arduous work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra every year.

Staff earn paid day without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embody financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace atmosphere. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy durations whereas utilizing a pc and phone headset. The worker shall be usually required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Should be licensed to work of their nation of residence (The USA or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting vital Federal, State, Provincial, and Industrial purchasers, now we have taken steps to make sure that we stay operational whereas taking each precaution doable to stop the unfold of COVID-19 and hold our workers protected.

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers should not at their workstation.

REGARDING MASKS

To assist defend our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In keeping with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all facets of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our prospects, and our group. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, colour, household or medical care depart, gender id or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a way according to native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps prospects tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Companies wants by offering normal and specialised internet hosting, software program, employees, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a normal overview of the function. It isn’t an all-inclusive checklist of the duties, tasks, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the best to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

Anticipated wage

Location

Nova Scotia

Job date

Fri, 19 Jan 2024 06:20:55 GMT

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