Fund Raising Associate (Platforms Monitoring) (GS-6) FTA Santiago, Chile #127638

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a Childhood

The Fundraising Associate (Platforms Monitoring), at the GS6 level in the PFP area in the Country Office of Chile, reports to Fundraising Chief to ensure transversal service to all PFP channels. This new position will be responsible to manage our actual middleware fundraising platforms, coordinate new developments analyze the configuration of new payment methods and support ICT team to ensure our PCI compliance environment.

Under the guidance of the Fundraising Chief the selected candidate will play a key role in coordinating, monitoring, analisis of existing middleware fundraising platforms Fundraising platforms and their middleware software. This role will also have the responsibility to assist the fundraising chief to identify new fundraising opportunities with the use of platforms or, new payment methods or any other new fundraising technologies: servers, data storage, etc. This role will assist the fundraising chief to develop a continuous cycle of improvement for all fundraising platforms working with all users and developing partner. Another important role of this position will be ensure to PFP Chile operation works under PCI compliance regulation working close with ICT Associate and Operation Manager.

How can you make a difference?

1. Monitoring and coordination of actual fundraising middleware platforms:

a. Monitoring in a frequently basis the adequate functioning of the fundraising platforms, watching closely their performance and their middleware connections.
b. Report and coordinate the right technology solution with support of the developing partners.
c. Track user report incidents and their solving to ensure that the fundraising operation is not impacted.
d. Build and follow platforms KPIs, including stability, data reliability, connectivity and efficiency.
e. Cultivate positive relationships with all vendors, integrating partners and users associated with the fundraising platforms.
f. Develop an agile working methodology with all internal and external stakeholders of each platform to maximize performance within budget.
g. Maintain the regular coordination with the technical partner and internal users to solve daily operation pf the platforms.

2. Analyzing of new middleware fundraising platforms:

a. Develop a mapping advice on platforms and technology to improve our UNICEF fundraising operation.
b. Provide technical advice on development of new interfaces or systems to get more efficiency in debit process.
c. Develop mapping and recommendation to payment gateways and new payment systems.
d. Lead the integration of new fundraising technologies in PFP ensuring: Performance, availability, usability, testability, security, interoperability, scalability, modificability and deployability.

3. Ensure a properly PCI compliance within PFP operation:

a. Assist the completion of the PCI compliance assessments.
b. Regularly monitor the PCI framework
c. Develop a monitoring and security procedure to ensure that all PCI compliance necessities are working properly.
d. Support ICT team to maintain certificates, landing pages and hosting under PCI and security regulations.
e. Weekly monitoring of fulfillment security goals.
f. Prepare reports for supervisors on PCI compliance and security procedures.
g. Lead the closure of PCI gaps with all stakeholders.
h. Ensuring that fundraising platforms and processes are compliant with PCI DSS regulations and UNICEF’s security policies and procedures

4. Innovation develops

a. Assist the PFP Chief to analyze and discover new technologies or platforms to improve our fundraising operation.
b. Support PFP team to develop or find the best options to run up innovation projects.

5. Administrative Tasks:

a. Manage quotation and billing processes to all middleware platforms.
b. Manage the daily work and administration with the developing partners.
c. Handle various administrative tasks effectively.

This position is pivotal in supporting the fundraising operation goals.

1. Continuous and Systematic Control:
Ensure a continuous and systematic control and overview of the middleware fundraising platforms and their middleware.
2. Development of New Initiatives:
Spearhead the development of new initiatives and activities, exploring innovative systems technologies or technology platforms

3. PCI and security assessment:
Facilitate and maintain the correct PCI compliance regulation. Ensure that all fundraising operation works under security regulations and recommendations

To qualify as an advocate for every child you will have…

The following minimum requirements:

• Education:  Completion of secondary education, preferably supplemented by management, computer engineering, systems engineering, application/software development or information technology or equivalent professional work experience in Systems engineering, marketing, sales, communications, or related areas training or university courses in these areas.
• Work Experience: A minimum of 6 years of practical work experience monitoring or developing systems. Fundraising experience and knowledge of Transbank, PCI compliance and debit platforms is an asset.
• Skills: Advanced MS excel. One or more of the following languages will be an asset: JS/Node, Pyhton/node, Python/flask, SQL/No SQL, PHP. CMS, CRM and API REST knowledge. Basics of serverless technologies such as AWS, Lambdas, GCP cloud functions. And any cloud in general. Knowledge of computer systems and architecture, databases, internet navigation, and various Office applications.
• Language Requirements:  Fluency in English and Spanish.

• A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.
• A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

The following desirables:

• Developing country work experience and/or familiarity with emergency.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

Salary Estimator Tool – This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable diversity profile are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.