GAC Service-Customer Project Manager

Job Description

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? ???? 

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you! 

What will you get? 

Seeking an experienced Senior Program Manager to manage complex contract and modernization project on installed base customer site.

The candidate will interact with and manage all Schneider Electric stakeholders to overall ensure customer satisfaction. The PM will develop, with the Business, Customer engagement in more recurring business.

Mission:

• Manages large Customer projects (Category A or B service projects) following applicable company polices and processes (main one being CPP: Customer Project Process).

Leads functionally the project team (<10 people) to insure full customer satisfaction and financial

performance.

Manages the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract.

Contributes to project managers community of practice.

The PM should show strong leadership and business acumen.

• Goal is to meet 5 main objectives:
• Ensure high Customer satisfaction
• Successful project execution to fulfill scope, specification compliance and schedule;
• Efficient project control and monitor including appropriate risk & opportunity management;
• International coordination with countries to support the customer all over the world
• Drive operational excellence and continuous improvement initiatives

Main tasks:

• Serve as the primary point of contact for the customer’s operations, building and maintaining strong relationships.
• Lead and coordinate all activities related to our engagement with the global customer’s operations, project execution, and ongoing post-sales support.
• Allocate resources effectively to meet project deliverables, customer’s needs, ensuring optimal collaboration, communication, and utilization of resources.
• Actively engage with the customer to understand their operational needs, collecting their feedback to drive continuous improvement in our operations.
• Establish a clear internal process for global emergency response, warranty questions, technical questions, quality issues, etc. to support the customer’s operations.
• Monitor project progress and post-sales support cases including emergency response, warranty, technical questions, quality issues, etc. identifying areas for improvement and implementing corrective actions as needed.
• Collaborate with cross-functional global teams, including sales, project managers, operations, business leaders, etc. to ensure an agile multi-country collaboration service execution and post-sales support.
• Drive operational excellence and continuous improvement initiatives to enhance service quality, efficiency, ensuring customer satisfaction.
• International Project Management: You must have a strong experience in managing projects on an

international scale, considering different regulations, cultures, and business practices.

• Customer Relations: It is essential to develop strong relationships with customer, understand their needs, and act as the main point of contact for project management.
• Technical Skills: You need to have a deep understanding of the solutions and products offered by Schneider Electric, as well as the technologies used in the projects.
• Project Team Management: You will be responsible for leading a multidisciplinary team spread across different countries, coordinating tasks, and ensuring alignment with project objectives.
• Risk and Contract Management: It is crucial to have the ability to identify and mitigate risks associated with international projects, as well as manage contractual aspects with customer.
• Communication and Negotiation: Advanced skills in intercultural communication and negotiation are necessary to ensure customer satisfaction while respecting the interests of Schneider Electric.
• Engineer or Business school master
• 5+ years experience in Project Management (within the electrical distribution field)
• Knowledge of functional Management with a multi-jobs team
• Capability to interact with customer C-level
• Customer Relation Management
• Detection of new opportunity
• English language is a MUST
• Well organized personality able to work without permanent supervision.
• High commitment to work, proactive approach and flexibility, goal-oriented & reliability.
• Customer approach, team spirit and good communication and presentation skills.
• Understanding of contractual and legal aspects.
• Experience and understanding of project risk management/mitigation techniques.
• Open for frequent international business trips

We adapt to you!: 

???? With our flexible schedule, you’ll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. 

???? We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. 

???? Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. 

???? Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. 

????♂️ Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). 

???? We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you’re about to be a parent, need time to overcome a loss, or to care for a loved one. 

We take care of you!: 

???? With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more! 

????♂️ From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. 

???? Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs. 

We empower you!: 

???? With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. 

???? We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. 

???? We celebrate everyone’s talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. 

???? You will have life insurance for your protection. 

???? We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. 

???? As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts. 

???? With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. 

???? Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment. 

Why Schneider Electric? 

As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life. 

Great people make Schneider Electric a great company. 

Disclaimer 

We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. ???????? 

Qualifications

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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