Gestionnaire de cas- Bilingual Caseworker

Job title:

Gestionnaire de cas- Bilingual Caseworker

Firm

Cencora

Job description

Our workforce members are on the coronary heart of every thing we do. At Cencora, we’re united in our accountability to create more healthy futures, and each individual right here is crucial to us with the ability to ship on that goal. If you wish to make a distinction on the heart of well being, come be part of our modern firm and assist us enhance the lives of individuals and animals all over the place. Apply as we speak!

What you can be doing

PRINCIPALES FONCTIONS ET RESPONSABILITÉS:

La gestion des projets et/ou des cas assignés.

L’adhésion aux processus généraux de l’entreprise.

L’help téléphonique

La mise en œuvre de programmes de centres d’appels, y compris de fourninr aux sufferers, aux organismes professionnels et de financement de la santé un soutien téléphonique. Les lignes d’aide actuelles portent sur:

Les questions de financement et d’accès, y compris les programmes d’accès privés, publics et particuliers;

programmes de conformité

administrer et adhérer à des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de données, le suivi continu du affected person, la conformité, la surveillance de l’arrêt ou de l’abandon de traitement, le rapport des événements indésirables, et la liaison avec les fournisseurs de soins de santé primaires;

la mise en œuvre d’initiatives de recherche de marché family à la pharmaceutique et à la biotechnologie avec des médecins, des sufferers, des pharmaciens ou d’autres professionnels de la santé paramédicaux;

tous les programmes destinés aux sufferers s’appuient sur des méthodes de traitement des dossiers et comprennent une quantité importante d’appels sortants.

Documenter chaque activité dans la base de données spécifique du programme.

Participer et assister à la formation proceed de perfectionnement et aux cours de formation spécialisée pour des produits ou des programmes spécifiques tels que jugés appropriés par le gestionnaire.

Fournir des commentaires concernant les protocoles actuels, la base de données, les processus et les relations inter-départementales.

Communication claire au gestionnaire, pod, et collègues formés aux programmes concernant la gestion de cas pendant les absences prévues.

Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limité à l’commentary et la surveillance des appels.

Responsable de signaler tous les événements indésirables aux départements concernés.

Le/la gestionnaire de cas sera également affecté(e) à d’autres fonctions et tâches au besoin de temps à autre.

PRIMARY DUTIES AND RESPONSIBILITIES:

• The administration of the assigned initiatives and/or instances.
• Adherence to the final firm processes
• Phone help:

• Implementing call-centre applications together with the availability of affected person, healthcare skilled and funding our bodies with phone help. Present help strains deal with:
• funding and entry points, together with non-public, public and particular entry applications;
• compliance applications
• Administer and cling to case-management protocols, together with medical monitoring, knowledge assortment, on-going affected person follow-up, compliance, remedy disruption/discontinuation monitoring, adversarial occasion reporting and liaison with main healthcare suppliers;
• Implementing pharmaceutical and biotechnology associated market analysis initiatives with physicians, sufferers, pharmacists or different allied well being professionals;
• All affected person applications are primarily based on casework strategies and embody a big quantity of out-bound calls.
• Doc every exercise in program particular database.
• Take part and attend on-going refresher coaching and in specialised coaching programs for particular merchandise or applications as deemed applicable by the supervisor.
• Present suggestions relating to present protocols, database, processes, and inter-departmental relationships.
• Clear communication to supervisor, pod, and program educated colleagues relating to the administration of instances throughout foreseen absences.
• With the managers, take part within the coaching course of of recent caseworkers, together with however not restricted to shadowing & name monitoring.
• Accountable to report all Antagonistic Occasions to the assigned items/departments
• The Caseworker may also be assigned different duties and duties as required now and again

What your background ought to seem like

EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS:

Formation générale requise dans des domaines tels que l’administration des affaires, la comptabilité, les ventes, le advertising, les sciences informatiques ou des vocations similaires, généralement obtenue by way of l’achèvement d’un programme de diplôme d’associé de deux ans ou une combinaison équivalente d’expérience et d’éducation.

Un minimal d’un (1) an d’expérience en service à la clientèle

Bilingue (français/anglais) est requis

Capacité à effectuer plusieurs tâches

Consideration aux détails

Excellentes aptitudes de résolution de problèmes

Expérience dans le domaine médical et pharmaceutique est un atout.

Connaissance pratique de Phrase, Excel et Outlook

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des purchasers, des sufferers ou des pairs unilingues anglophones d’équipes interfonctionnelles.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires broad coaching in fields equivalent to enterprise administration, accountancy, gross sales, advertising, pc sciences or comparable vocations typically obtained by way of completion of a two-year affiliate’s diploma program or equal mixture of expertise and training.
• A minimal of 1 (1) 12 months expertise in customer support
• Bilingual (French/ English) is required
• Capacity to multitask
• Consideration to element
• Robust Drawback fixing expertise
• Expertise within the medical and pharmaceutical subject is an asset.
• Working information of Phrase, Excel and Outlook

The profitable candidate will (requirement)/could (asset) have day by day contacts with unilingual English-speaking clients, sufferers or friends from cross-functional groups.

COMPÉTENCES , CONNAISSANCES ET APTITUDES REQUISES:

Connaissance approfondie de l’industrie de la distribution pharmaceutique

Connaissance pratique de système automatisé de gestion d’entrepôt

Solide sens des affaires et sens financier

Solides compétences analytiques et mathématiques

Aptitude à communiquer efficacement à l’oral et à l’écrit

Aptitudes interpersonnelles et de management efficaces

Sens de l’organisation; consideration aux détails

Capacité à réspecter systématiquement les échéances

Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente

Excellentes aptitudes à la présentation

Connaissance de Microsoft Phrase, Excel, PowerPoint et autres programmes Workplace

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Superior information of pharmaceutical distribution business
• Working information of automated warehouse working system
• Robust enterprise and monetary acumen
• Robust analytical and mathematical expertise
• Capacity to speak successfully each orally and in writing
• Efficient interpersonal and management expertise
• Efficient organizational expertise; consideration to element
• Capacity to constantly meet deadlines
• Glorious problem-solving expertise; skill to resolve points successfully and effectively
• Glorious presentation expertise
• Information of Microsoft Phrase, Excel, PowerPoint and different Workplace Packages

What Cencora provides

We offer compensation, advantages, and sources that allow a extremely inclusive tradition and help our workforce members’ skill to stay with goal every single day. Along with conventional choices like medical, dental, and imaginative and prescient care, we additionally present a complete suite of advantages that concentrate on the bodily, emotional, monetary, and social points of wellness. This encompasses help for working households, which can embody backup dependent care, adoption help, infertility protection, household constructing help, behavioral well being options, paid parental depart, and paid caregiver depart.

To encourage your private progress, we additionally supply a wide range of coaching applications, skilled improvement sources, and alternatives to take part in mentorship applications, worker useful resource teams, volunteer actions, and far more.

For particulars, go to https://www.virtualfairhub.com/amerisourcebergen

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Schedule

Full time

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Equal Employment Alternative

Cencora is dedicated to offering equal employment alternative with out regard to race, shade, faith, intercourse, sexual orientation, gender id, genetic data, nationwide origin, age, incapacity, veteran standing or membership in every other class protected by federal, state or native regulation.

The corporate’s continued success depends upon the total and efficient utilization of certified people. Due to this fact, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative ideas and are non-discriminatory.

AmerisourceBergen is dedicated to offering cheap lodging to people with disabilities in the course of the employment course of that are in step with authorized necessities. In the event you want to request an lodging whereas looking for employment, please name 888.692.2272 or electronic mail . We are going to make lodging determinations on a request-by-request foundation. Messages and emails relating to something apart from lodging requests won’t be returned

COVID-19 Vaccine Coverage

As of October 18, 2021, Cencora requires all Canadian workforce members to be absolutely vaccinated and present proof of accomplished vaccine standing at time of rent. In the event you can not obtain the COVID-19 vaccine as a result of a qualifying medical situation or sincerely held spiritual perception you can be required to observe AmerisourceBergen’s coverage and course of to use for an exemption/lodging.

Accessibility Coverage

AmerisourceBergen is dedicated to truthful and accessible employment practices. When requested, AmerisourceBergen will accommodate folks with disabilities in the course of the recruitment, evaluation and hiring processes and through employment.

Anticipated wage

Location

Quebec Metropolis, QC

Job date

Wed, 06 Dec 2023 04:41:48 GMT

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