Global ICT4D Advisor CARO

Catholic Relief Services

***This will be a remote position based out of the Central Africa Region. Must be fluent in written and spoken English and French***

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

The Global ICT4D Technical Advisor (focused on the Central Africa Region) provides technical advice and support to a range of program design and implementation issues in the area of ICT4D, with a focus on building ICT4D capacity and supporting the successful and appropriate implementation of ICT4D solutions. The Advisor is a leader within the ICT4D community at CRS and actively promotes the responsible and impactful use of technology to advance the delivery of high-quality programming to the poor and vulnerable. Their advice, knowledge, and support contributes to determining how effective, adaptive, and innovative CRS’s use of ICT4D enables our programmes to be.

Roles and Key Responsibilities:

  • Support the development and contribute to the implementation of agency-wide strategies, standards, tools and best practices in ICT4D that enable the responsible and impactful use of technology for increased programme quality. Help ensure the agency’s ICT4D technology portfolio continues to meet evolving business needs.
  • Provide technical advice and support to regional and CP teams, remotely and on-site, for strategic planning and how to best apply ICT4D solutions, standards, innovations, and best practices, helping to ensure high-quality implementation. Assist country programs in deploying ICT4D solutions and with ICT4D vendor selection and management.
  • Contribute to embedding ICT4D in the technical design for proposals. Support the process of preparation, design, submission and approval of project concepts and full-fledged proposals.
  • Lead capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching.
  • Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.
  • Contribute to maintaining relationships with donors, peer organizations, research and other institutions, participate in forums in the area of ICT4D, including the ICT4D Conference, to collect and share best practices and promote CRS’ work.

Key Working Relationships:


  • Regional leadership (Deputy Regional Director-Program Quality / Management Quality)
  • Regional IT Managers (RIMs)
  • Country Program Leadership
  • Country Program ICT
  • CRS ICT4D Product Teams (ICT4MEAL, ICT4Agriculture)
  • Project ICT4D staff
  • GKIM architects
  • GKIM Service Desk and Test Teams
  • Technical experts across sectors, monitoring & evaluation staff, business development staff, and owners of CRS business systems.


  • Through NetHope and the ICT4D Conference, works with peers within the INGO industry to advance responsible and impactful use of technology in the sector.
  • Regional/local level ICT4D communities

Responsibilities for Internal Candidates

Qualifications for Internal Candidates

Basic Qualifications (BQs)

Education and Experience

  • Masters’ degree in ICT related field or equivalent experience.
  • Minimum 7 years’ experience in software system development and deployment.
  • Demonstrable experience building digital skills and capacity of both technical and non-technical audiences
  • Demonstrable experience of leveraging digital technologies in international development, humanitarian and/or low resource contexts

Required Languages – Must be fluent in written and spoken English and French

Travel – Must be willing and able to travel up to 40%, including to resource poor locations.

Knowledge, Skills and Abilities

  • Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
  • Good strategic, analytical, human-centered problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment for improved engagements and enhanced product adoption
  • Able to effectively communicate complex technical processes, systems, risks and opportunities to non-technical audiences
  • Presentation, facilitation, training, mentoring, and coaching skills
  • Proactive, resourceful and results-oriented

Preferred Qualifications

  • Significant experience in deploying technology solutions (3 years) that support project activities in international aid and development.
  • Extensive experience using digital technologies in support of relief and development efforts. Understanding of administration of devices and ability to assess devices for applicability to project needs.
  • Expertise with using and configuring currently used CRS technologies (CommCare, PowerBI, ArcGIS online, Red Rose, DHIS2). Experience with DHIS 2 Tracker a plus. Ability to quickly pick up knowledge and expertise on other solutions
  • Understanding of the software development lifecycle
  • Experience with human-centered design (HCD) approaches
  • Experience with strategy development
  • Basic understanding of monitoring and evaluation concepts

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Personal Accountability – Consistently takes responsibility for one’s own actions.
  • Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
  • Builds and Maintains Trust – Shows consistency between words and actions.
  • Collaborates with Others – Works effectively in intercultural and diverse teams.
  • Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Supervisory Responsibilities None

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer:� This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is an Equal Opportunity Employer

How to apply

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