[GS] Travel and Expense Officer – Support Center/ Call Center (Support Operations)

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH – one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Job Summary:

The Travel and Expense Officer for Support Center / Call Center is responsible for providing first-line support to associates regarding travel and expense policies, procedures, and systems. This role involves handling inquiries, resolving issues, and ensuring compliance with company policies in a call center environment. First level support for internal Bosch travelers on travel planning, as well as on-trip and post-trip related questions. Travel and Expense Officer – Support Center / Call center will be working within a Service Organization of Bosch Company called as GS (Global services) and will be under supervision of a Team Lead for daily operations.

Main attributions and responsibilities

• Consults travelers on valid legal and central directive instructions, as well as optimal travel tool usage.
• Supports travelers in case of tool and handling errors for the cloud-based travel solution and mobile application.
• Provides hands-on and ad-hoc help/solutions to ensure a smooth business trip for Bosch travelers.
• Offers Support to colleagues via internal communication platforms.
• Offers Support to the SME in more complex tasks.
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company.
• Performs any necessary backOffice activities in the Travel to Expense area.
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Customer Support

• Serve as the primary point of contact (online 8AM to 5PM) for travel and expense-related inquiries from associates.
• Respond to questions within SLA (Service Level Agreement) regarding expense claims, travel bookings, and policy interpretations.
• Resolve issues and complaints within SLA (Service Level Agreement) related to travel arrangements, expense reimbursements, and system errors.
• Performs daily activities in terms of Employee Dispute management.
• Develop and maintain documentation, including FAQs.
• Identify common issues and trends to improve support processes.

Policy and Compliance

• Interpret and apply the organization’s travel and expense policies.
• Provide guidance on proper documentation.

System Support

• Assist users with travel booking systems and expense management tool (bTravel).
• Troubleshoot basic technical issues related to travel and expense platforms.
• Guide employees through the process of submitting expense reports and travel requests.

Qualifications

Education and Experience

• Bachelor’s degree in business administration or related field is preferred.
• Minimum 1-2 years of experience in customer service, travel and expense management, or related field.

Technical skills

• Basic know-how in Microsoft Office Suite, especially Excel.
• Familiarity with call center or help desk ticketing systems.
• Experience with travel booking systems and expense management tools is preferred.

Soft Skills

• Proficiency in English communication (strong verbal and writing skills), additional languages (Korean/ Japanese) is a plus.
• Clear and articulate speaking voice with good pronunciation.
• Strong problem-solving abilities and attention to detail.
• Customer service-oriented approach with the ability to handle high call volumes.
• Ability to work in a fast-paced environment and manage multiple priorities.

Additional Information

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Onsite opportunities: short-term and long-term assignments in worldwide offices
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus + attractive performance bonus (you’ll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time and working model
• Lunch and parking allowance

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…

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