GSC Call Center Representative

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Answer phones in the Global Support Call Center, providing world class customer service
• Dispatch soft services via radio dispatch / telephone in a call center environment
• Generates, dispatches and closes out service requests as necessary from the CMMS queue and provides coordination of services through multiple service providers to maintain the integrity and efficiency of building systems and comfort to the building occupants
• Produces clear and professional email correspondences to our clients and facilities management teams with comprehensible summaries of facilities issues
• Arrive to work on time and ready to accomplish assigned tasking and maintain a constant professional image in all job activities and functions
• Possess competent knowledge of processes within the team
• Respond immediately to emergency situations and customer service requests as assigned.
• Ability to use technology such as; smart phones, tablets, computers, web-based applications, building automation systems, etc.
• Complete all required JLL Safety Training as scheduled annually.
• Comply with JLL Uniform Dress Code while working and maintain a neat and clean appearance while on the property at times other than working hours

KEY COMPETENCIES

• Customer Service
• Flexibility
• Multi-Tasking
• Sense of Urgency

IMPORTANT EDUCATION

• High School Diploma or GED equivalent

IMPORTANT EXPERIENCE

• 2+ years of related experience in a call center environment

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Facility Call Center Environment a plus
• Basic Computing Skills in Outlook, Excel & Word

May be only call center member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or stand-by on-call duties – attendance is critical to this position. This is an onsite (none work from home) position

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some travel among campus may be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to speak clearly so others can understand you
• Ability to read and understand information presented orally and in writing
• Ability to type quickly to process work orders effectively
• Ability to work long shifts (occasionally over 8 hours)

AAP/EEO STATEMENT

JLL provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Location:

On-site –Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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