Guinness Open Gate Brewery – Experience Specialist

Job Description :

Guinness Open Gate Brewery Experience Specialist

Dublin, Guinness Open Gate Brewery

Full-time, permanent or 9-month Fixed Term Contract Available

Closing Date: October 22, 2024

About The Guinness Open Gate Brewery 

The Guinness Open Gate Brewery is the home of experimentation in beer at St. James’s Gate in Dublin City. It is an experimental brewery which dates back over 100 years, and our gates are open for discovery. Guinness Open Gate Brewery is a hidden secret just waiting to be discovered. Visitors are welcomed to our taproom and beer garden to sample experimental beers that will not be found anywhere else! As an Open Gate Brewery Ambassador, you will work in a busy bar environment, welcoming visitors from the four corners of the world on a celebration of Guinness experimentation, where your role is to help visitors celebrate and explore the joy of beer, guiding them through tasting beer, assessing its flavour and quality, and with an ability to describe why it tastes the way it does.

About the Role

We are looking for personable, chatty individuals who can get to know our visitors and act as their guide through the world of craft beer. If you enjoy being surrounded by people and you are enthusiastic about customer experience, we’d love to hear from you!

The position is primarily based in Dublin at the Open Gate Brewery, where you will welcome visitors to explore the joy in making and sharing beer, exploring flavour, beer styles and pairings with our many guests. You may also from time to time be asked to represent Guinness in other markets. Your working hours will be spread across days ,evenings and weekends, interacting face to face with trade representatives, general public and the broader beer community. 

You will be responsible for:

Participate in and lead Guinness Open Gate Brewery & Guinness Storehouse related duties: deliver connoisseur experiences including regular sessions, Guinness & food evening experiences, media & VIP tours, pop-up immersion experiences, beer sampling and beer events, educate and mentor Guinness Storehouse Assistants on the Guinness Portfolio and brewing processes 

Participate in Guinness related duties: open gate brewery, product launches & promotions, trade events, Brewery Tours and represent the brand off site- locally and globally as dictated by business

An ambassador for the Guinness Brand ensuring excellent standards: Communicate Guinness’s global brewing expertise with a focus on heritage, craft and quality 

When beer specialists are not required for particular beer roles they will be expected to carry out regular duties as required by the Guinness Storehouse and will be rostered accordingly. 

To be successful in this role, you will need:

• Possess a friendly, helpful, confident, and engaging personality 
• Fully embrace customer service standards and be guided by a customer-first mindset 
• Passionate about customers
• Be driven, resilient, open-minded and a team player 

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities
• Subsidized gym membership
• Contributary pension scheme
• Share options
• Designated annual leave
• Daily lunch allowance
• Product allowance
• Flexible hours working allowance

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. 

We believe the most diverse and inclusive culture makes for a better business and a better world. 

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. 

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all. 

Join us, and you’ll be part of an organisation that embraces diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you’ll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate. 

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you’ll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you’ll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you’ll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let’s unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world’s very best people. We’re looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Storehouse

Additional Locations :

Job Posting Start Date :

2024-10-14

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