Head of Business Excellence, Allergan Aesthetics

Job title:

Head of Business Excellence, Allergan Aesthetics

Company

AbbVie

Job description

Company DescriptionAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie CompanyJob DescriptionJoining Allergan Aesthetics (AA), an AbbVie company means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. AA exists to empower confidence for consumers and customers, creating products and technologies that drive the advancement of aesthetic medicine. We believe in the power of shaping your own life, your own business, your own look – and we continue to evolve our business around the needs of those we serve. United by our shared belief in what we do and a commitment to doing what is right, we bring our best every day to empower confidence.This role has as primary responsibility to champion Business Excellence initiatives in country to improve the effectiveness, profitability and growth of commercial functions, whilst driving customer engagement transformation. Remit includes driving improvements in SFE, adoption and utilization of VEEVA CRM, generation of business analytics & insights, sales incentive design, multichannel customer engagement, embedment of strategic account management and enablement of commercial capability development. Same as stablishing strong KPI framework, and leading Omnichannel and digital capabilities.

• Cascade & operationalize the International Business Excellence vision and story and drive local deployment of the Business Excellence strategy supporting country roadmap & strategic priorities
• Lead the strategy and guide team developing and executing local plan ons:

• sales force effectiveness initiatives. Ex. Track and manage sales force performance, drive corrective actions for relevant SFE KPIs, conduct territory alignment initiatives, ensure optimal sales force size and structure for all lines of business, develop capability strategies for future portfolio needs, and drive the implementation of alternate go-to-market models
• CRM management & adoption. Own training and education to ensure compliance and drive productivity and multi-channel capability improvements aiming for simplicity and agility
• Segmentation & Targeting – Collaborate with marketing to research, develop and define the strategy to profile, segment and target AA customers, manage the implementation of projects, identify and communicate best practice and measure success of approaches
• Sales Incentive Operationalization – work with global C&B to shape annual Sales Incentive Schemes as to ensure competitiveness and motivational impact, whilst driving strategic behavioral change. Ensure that local SIP policies and structures are communicated, understood, managed and implemented in-country. Evaluate SIP health on a continuous basis to ensure alignment to principles of SIP policies
• Work closely with commercial leaders to develop training plans that support organizational goals. And support training team in developing and executing capability framework and commercial team upskilling. Collaborate closely with global Talent (L&D) team, and local HR team to drive design and implementation of a first line manager curriculum
• Commercial Analytics – Design & implement sales analytics to benchmark & measure sales force activity, sales momentum & growth and strategic drivers implementation. Responsible for defining and leading sales efficiency indicators (KPIs) through appropriate analysis and partnership wit sales leaders, and work with MKT in defining and measuring KPI framework for brand teams.
• Multi-channel customer engagement & digital capabilities- collaborate cross-functionally to develop effective and efficient commercial channel- & go-to-market strategies to increase SOV and support brand strategies and strategic drivers. Support digital platforms go to MKT and maintenance in collaboration with BTS and project owners. Support the creation of a simplified and integrated digital ecosystem in alignment in int strategy.
• Participate as AALT member in the corporate strategy development and be AA ambassador internally and externally

QualificationsEducation Must Have:

• Equivalent to a four-year University education with emphasis in science and/or business.
• A minimum of six (6) years of experience in the CPG or pharmaceutical industry;
• Previous cross-functional commercial experience (e.g. Sales, Category Management, Marketing/Trade Marketing, etc.)
• Experience working in Health Canada regulated industries, within Beauty, Cosmetic, or Medical Aesthetics, is preferred.
• Experience in senior sales management roles, and strong understanding and experience in Key Account Management
• Track record in Commercial Excellence / Sales Force Effectiveness / Sales Operations, preferably within a Pharmaceutical / Healthcare company
• Bilingualism (French/English) would be an asset

Skills Must Have:

• Strong track record of successfully building working relationships cross-functionally.
• Strong critical thinking and problem-solving skills.
• Strategic thinking – Detail oriented with ability to take a step back and think strategically and make critical recommendations and decisions. Proven ability to ask the right questions to elicit the true business needs and understand how to most effectively support them
• Strong analytical and consultancy skills and business acumen
• Excellent data analysis and reporting skills.
• Proven track record as an effective team builder and change leader. Ability to drive change,
• Strategic thinking, multi-tasking with a strong ability to prioritize, maintain organization, and manage time effectively.
• Proactive and independent in bringing forward recommendations that ‘raise the bar’ to drive performance improvement.
• Resourceful self-starter with a hands-on, entrepreneurial mindset, eager to support both long-term strategic thinking and day-to-day execution of the plans.
• Ability to take, process, and provide feedback constructively.
• Creative thinking and open-mindedness to finding new or better solutions, with a genuine passionate or curiosity about the Aesthetics industry.
• Demonstrated financial acumen.
• Strong organizational skills with the ability to consolidate and integrate a wide range of inputs
• Self-starter attitude and track record of seamlessly executing quickly on complex projects with minimal guidance.
• Strong bias for action and results orientation

Behavior Must Have:

• Accountability
• Solutions oriented
• Influential leadership
• Influencing – persuading others to follow a path; can negotiate to win
• Inquisitive – showing curiosity; asking questions, and challenging the status quo to make strong decisions
• Open and Authentic – self-aware of impact on others, presents genuine self to form relationships, and magnifies diversity of markets, people and perspectives to drive business outcomes in an inclusive manner
• Optimistic – has a positive outlook; aligns with business needs and has a can-do attitude
• Talent Magnet – identifies and invests in people; amplifies strengths to build the best talent

Why Allergan Aesthetics?We believe in the work that we do and together we create the products and technologies that drive the advancement of aesthetic medicine. Our principles are shaped to empower us to deliver on that promise:

• Making your practice our purpose (YPOP)
• Inclusive of all people
• Putting science at the core
• Creating what’s next
• Connecting to patients.

We show up every day, energized by the chance to make a real difference in people’s lives. So, every day is one that counts. Aligning your interests with our imperatives as a business, you always have opportunities to step up and reach higher. So, we foster an inclusive, supportive environment where you’re empowered to ask questions, think big and build on each other’s best ideas.Voted as a Great Place to Work consecutively, and around the globe, we pride ourselves in providing our employees with the flexibility to ensure a healthy work-life balance. We take our impact on the environment and society seriously, so we focus on ‘giving back’ regularly. We are committed to equity, equality, diversity, and inclusion (EED&I) – it is fundamental to who we are, and it is just how we “do good business.” This includes valuing diverse perspectives, creating an inclusive culture and treating all employees with dignity and respect.Additional InformationAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only – to learn more, visit

Expected salary

Location

Markham, ON

Job date

Sat, 20 Jul 2024 07:22:01 GMT

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