Healthcare-Call Center Agent

HEALTHCARE CUSTOMER SUPPORT REPRESENTATIVE

• Contract to hire*

ONSITE – HARRISBURG PA

• potential for hybrid schedule with proven success track record!!!*

Benefits of this Role:

• Formal paid training program with hands-on experience
• Opportunities for advancement and promotion
• First shift schedule with opportunity to WFH after successful training and integration
• Brand new/beautiful building – everything updated, new equipment, cafeteria in facility, ideal place to work.
• Once permanent, competitive benefits offered: paid vacation and personal time, 401k plan, healthcare coverage, life insurance.

Core Experience:

• 6+ months of Call Center experience
• Healthcare and Medical Terminology experience
• Strong computer proficiency and attendance record
• HS Diploma or GED

A Day in the Role:

• Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.
• Conduct reminder call campaigns collecting open healthcare balances
• Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.

Work Environment:

• Onsite
• Business Service center
• Shift: Monday – Friday 8:00AM-5:00PM(EST)
• 1/2 hour lunch and breaks throughout the day

For questions, please feel free to contact us:

Pay and Benefits

The pay range for this position is $17.00 – $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hershey,PA.

Application Deadline

This position is anticipated to close on Mar 7, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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