Healthcare Call Center Associate (Work from Home in NJ!)

About Conduent:

Via our devoted associates, Conduent delivers mission-critical companies and options on behalf of Fortune 100 firms and over 500 governments – creating distinctive outcomes for our purchasers and the tens of millions of people that depend on them. You have got a chance to personally thrive, make a distinction and be a part of a tradition the place individuality is observed and valued day by day.

Job Description:

Healthcare Name Middle Affiliate (Work from House in NJ!) 

Beginning pay fee is as much as $17.50 an hour 

Loads of profession development alternatives throughout the healthcare crew! 

Well being advantages for you and your loved ones together with medical, dental, and imaginative and prescient, beginning on day 1 of labor! 

Paid break day. Totally work at home! 

Coaching – 8 weeks M-F, 9am – 5:30pm EST.  

Should have flexibility to work any shift assigned between the hours of operations of 9:00am – 5:30pm EST hours Monday – Friday. Shifts might be 8 hours per day 5 days per week  

Would you get pleasure from being a part of a crew that makes a distinction in individuals’s lives? Do you’re keen on serving to individuals resolve advanced issues and delivering options? If that’s the case, this position is for you! 

Concerning the Healthcare Name Middle Affiliate position… 

Our Buyer Expertise Associates are first responders for dealing with inbound/outbound name inquiries, processing transactions, and act as material consultants as wanted 

Representatives are accountable for fax and/or electronic mail order processing and backbone of points which will stop orders from delivery 

The Buyer Expertise Affiliate: 

Contributes to the expansion of a powerful buyer base by participating in optimistic interactions and constructing sturdy relationships 

Manages 30-100 interactions per day together with inbound and outbound calls in addition to processing kind requests 

Examples of interactions embody, product orders and updates, standing of deliveries, and resolving name inquiries 

Use time administration and demanding considering to prioritize case load and resolve points 

Associate with gross sales, advertising and marketing and different operational departments to supply distinctive customer support inside designated service ranges to finish order transactions and different informational name comply with up 

Ship a wonderful buyer expertise, whereas performing in an expert and courteous method 

Learns quick and might change course shortly 

Creates a studying surroundings and open to options 

Steady sitting for extended durations (greater than 2 consecutive hours in an 8 hour day) 

Abilities & Talents: 

• Wonderful written and verbal communication abilities
• Lively listening abilities
• Proficient with MS Workplace and the flexibility to navigate a number of platforms
• Potential to be taught and administer program Enterprise Guidelines and related Customary Working procedures to help program necessities.
• Robust customer support abilities with the flexibility to resolve affected person / HCP issues whereas sustaining a optimistic perspective
• Captivated with serving to others, in a position to present empathy when mandatory
• Works properly below strain
• Reveal delicate abilities to boost affected person expertise
• Accountable particular person required to stick to assigned schedule and be at work every day
• Enjoys working in direction of targets round name volumes and name high quality
• Potential to deal with a excessive quantity of incoming calls 
• Works properly below strain

A number of of the questions chances are you’ll obtain as a healthcare name heart affiliate are the next: 

• Are you able to inform me concerning the eligibility necessities for this program? 
• What’s the standing of my enrollment/Order? 

What we search for… 

We’re on the lookout for individuals with a ardour for serving to others, are naturally empathetic and have the dedication to ship a complete resolution to those healthcare associated calls. Name heart expertise is a plus, however not required. To achieve success on this position, you’ll have: 

Work-From-House Necessities: 

• Devoted, personal residence workspace freed from distractions and interruptions 
• Established residence web connectivity; minimal web obtain pace of 25 mbps add pace of 15 mbps 
• Perceive personal community surroundings at residence 
• Potential to troubleshoot personal units & connectivity 

Training & Expertise: 

• Excessive College Diploma or equal required 
• 1-2 years of customer support expertise required (hospitality, retail, and pharmaceutical strongly inspired to use!) 
• Name heart expertise most popular however not required 
• Work Location: Distant in NJ 

A profitable completion of a background examine is required for this place. 

Beneath is what you’ll have to do to be thought-about for this place. It’ll take lower than 20 minutes and contains all the things required at this stage! 

1. Apply to the position and supply your fundamental profile info (2 minutes) 
2. Reply prescreens questions to make certain you meet the minimal necessities for the position (3 minutes) 
3. Full a typing take a look at (2 minutes) 
4. Take quick evaluation to find out your match for the position and set everybody up for fulfillment (10 minutes) 

For the typing take a look at and evaluation, you have to to have entry to a pc with a keyboard. Should you don’t have entry to 1 at this second, please full the opposite steps after which discover a native public laptop to finish steps 3 and 4. You’ll be able to entry a pc with a keyboard an area espresso outlets, library, delivery shops or simply seek for “public computer systems close to me”. When you entry to a pc, you possibly can login to your account and full the applying course of. 

Be a part of the longer term: 

Are you in search of a chance to make an actual influence in an organization that appreciates concepts and new methods of considering? Come be a part of us and develop with a crew of people that will problem and encourage you to be the perfect! 

We’re at present NOT hiring within the following geographies: 

States: AK, CA, HI, MA, IL, MT, NY 

Metro Areas: MN- Minneapolis, IL, NY – NYC 

OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Metro 

#Remote44 

Pay Transparency Legal guidelines in some places require disclosure of compensation-related info. For this place, precise salaries will differ and could also be above or under the vary primarily based on numerous elements together with however not restricted to location, expertise, and efficiency. Along with base pay, this place, primarily based on enterprise want, could also be eligible for a bonus or incentive. As well as, Conduent gives a wide range of advantages to staff together with medical health insurance protection, voluntary dental and imaginative and prescient packages, life and incapacity insurance coverage, a retirement financial savings plan, paid holidays, and paid break day (PTO) or trip or sick time. The estimated wage vary for this position is $17.50/hour. 

Closing:

Conduent is an Equal Alternative Employer and considers candidates for all positions with out regard to race, coloration, creed, faith, ancestry, nationwide origin, age, gender id, gender expression, intercourse/gender, marital standing, sexual orientation, bodily or psychological incapacity, medical situation, use of a information canine or service animal, army/veteran standing, citizenship standing, foundation of genetic info, or another group protected by regulation.

Individuals with disabilities who want an affordable lodging to use for or compete for employment with Conduent could request such lodging(s) by clicking on the next hyperlink, finishing the lodging request kind, and submitting the request through the use of the “Submit” button on the backside of the shape. For these utilizing Google Chrome or Mozilla Firefox please obtain the shape first: click on right here to entry or obtain the shape. You might also click on right here to entry Conduent’s ADAAA Lodging Coverage.

At Conduent, we worth the well being and security of our associates, their households and our group. Below our present protocols, we don’t require vaccination in opposition to COVID for many of our US jobs, however could require you to supply your COVID vaccination standing, the place legally permissible.

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