Healthcare Customer Service Representative in Lansing, Michigan

Aston Carter



•Buyer Service Specialists are accountable for studying and understanding the complete front-end course of to make sure profitable service for our sufferers

•The Buyer Service Specialists works in a fast-paced atmosphere answering inbound calls and making outbound calls

•Possibly accountable for acquiring, analyze, and confirm the accuracy of knowledge acquired from referrals, create orders, and or schedule the affected person to obtain gear as ordered by their physician

•Buyer Service Specialists ought to educate Sufferers of their monetary accountability when relevant

•Develop and preserve a working data of present services supplied by the corporate

•Reply all calls and emails in a well timed method, in adherence to their targets

•Doc all name data in line with commonplace working procedures

•Reply questions on services, retail shops, basic service line data and different data as vital based mostly on buyer name wants

•Course of orders, route calls to the suitable sources, and comply with up on buyer calls the place vital

•Assessment all required documentation to make sure accuracy

•Precisely course of, confirm, and/or submit documentation and orders

•Full insurance coverage verification to find out the affected person’s eligibility, protection, co-insurance, and deductibles

•Acquire pre-authorization if required by an insurance coverage provider and course of doctor orders to insurance coverage carriers for approval and authorization when required

•Should be capable to navigate via a number of on-line EMR programs to acquire relevant documentation

•Enter and overview all pertinent data in EMR system together with authorizations and expiration dates

•Talk with Buyer Service and Administration on an ongoing foundation relating to any observed tendencies with insurance coverage corporations

•Confirm insurance coverage carriers are listed within the firm’s database system, if not request the brand new provider is entered

•Chargeable for contacting sufferers when documentation acquired doesn’t meet payer pointers to offer updates and provide extra choices to facilitate the referral course of

•Meet high quality assurance necessities and different key efficiency metrics

•Facilitate decision of buyer complaints and problem-solving

•Pays consideration to element and has wonderful organizational expertise

•Actively listens to sufferers and handles disturbing conditions with compassion and empathy

•Versatile with the precise work and the hours of operation

•Make the most of company-provided instruments to take care of high quality


Customer support, Information entry, Microsoft workplace, administrative customer support, Inbound name, Well being care, entrance desk, brightree

High Abilities Particulars:

Customer support,Information entry,Microsoft workplace,administrative customer support,Inbound name

Further Abilities & {Qualifications}:


Glorious customer support expertise

Analytical and problem-solving expertise with consideration to element

Resolution Making

Glorious means to speak each verbally and in writing

Capacity to prioritize and handle a number of duties

Proficient pc expertise and data of Microsoft Workplace

Strong means to study new applied sciences and possess the technical aptitude required to know the circulation of knowledge via programs in addition to system interplay

Work properly independently and as a part of a gaggle

Capacity to adapt and be versatile in a quickly altering atmosphere, be affected person, accountable, proactive, take initiative and work successfully on a group

Excessive College Diploma or equal

One (1) 12 months work associated expertise in well being care administrative, monetary, or insurance coverage buyer providers, claims, billing, name heart or administration

About Aston Carter:

Please Notice: Scammers are posing as Aston Carter. We’ll by no means contact you by way of Gmail, Telegram, or WhatsApp and we’ll by no means solicit cash from you.

At Aston Carter, we’re devoted to increasing profession alternatives for the expert professionals who energy our enterprise. Our success is pushed by the gifted, motivated individuals who be part of our group throughout a variety of positions – from recruiting, gross sales and supply to company roles. As a part of our group, workers have the chance for long-term profession success, the place onerous work is rewarded and the potential for development is limitless.

Established in 1997, Aston Carter is a number one staffing and consulting agency, offering high-caliber expertise and premium providers to greater than 7,000 corporations throughout North America. Spanning 4 continents and greater than 200 workplaces, we prolong our purchasers’ capabilities by in search of solvers and delivering options to deal with right now’s workforce challenges. For organizations in search of modern options formed by critical-thinking professionals, go to Aston Carter is an organization inside Allegis Group, a worldwide chief in expertise options.

The corporate is an equal alternative employer and can think about all purposes with out regards to race, intercourse, age, shade, faith, nationwide origin, veteran standing, incapacity, sexual orientation, gender identification, genetic data or any attribute protected by legislation.

If you need to request an inexpensive lodging, such because the modification or adjustment of the job utility course of or interviewing course of on account of a incapacity, please name 888-237-6835 or electronic mail [email protected] (%[email protected]) for different lodging choices. Nonetheless, you probably have questions on this place, please contact the Recruiter situated on the backside of the job posting. The Recruiter is the only real level of contact for questions on this place.

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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