Healthcare Customer Service Representative in Tempe, Arizona

Job Title: Inbound Healthcare Contact Center Representative

Location: Tempe, AZ (off of Priest and the 202)

Pay Rate: $19.25 per hour

Shift: 24/7 operation with schedules assigned based on a shift bid

Job Description:

Are you passionate about helping others navigate the complexities of the healthcare system? We are seeking a dedicated Inbound Healthcare Contact Center Representative to join our team. In this role, you will manage phone and message inquiries from our patients and their care partners, addressing needs related to insurance, billing inquiries, and appointment management.

Key Responsibilities:

• Handle phone and message inquiries from patients and their care partners, providing assistance with insurance, billing inquiries, and appointment management.

• Navigate and learn all aspects of healthcare, including medical records, authorizations, referrals, and coordinating care among our members’ care partners such as pharmacies, testing laboratories, specialists, and insurance.

• Collaborate with providers and other operations team members to complete urgent tasks.

• Utilize impeccable C-I-CARE in all patient interactions to ensure a positive virtual experience.

• Master our technology suite, including Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work.

• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.

Skills and Qualifications:

• Scheduling appointments, call center experience, medical records management, patient registration, patient access, customer service, medical terminology, medical billing, medical claims, insurance verification, EOB, ERB, medical records, prior authorization.

• Minimum 1 year of high-volume contact center experience and an additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) within the last 4 years.

• Strong written and verbal communication skills, including impeccable phone manners.

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.

• Average of 1 year of tenure.

Pay and Benefits

The pay range for this position is $19.25 – $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.