Help Desk Analyst II in Fitchburg, Wisconsin

Description We are offering a contract to hire employment opportunity for a meticulous Help Desk Analyst II in Fitchburg, Wisconsin. This role involves providing support to MacOS and Linux systems, utilizing Zendesk and other ticketing systems for problem-solving, and maintaining a customer-focused approach to ensure high customer satisfaction.

Responsibilities:

• Provide support for MacOS and Linux systems, troubleshooting issues and ensuring systems run smoothly

• Utilize Zendesk and other ticketing systems to manage, prioritize, and resolve IT support tickets

• Apply problem-solving skills to identify, investigate, and resolve technical issues

• Maintain a customer-focused approach, prioritizing customer satisfaction and delivering high-quality customer support

• Follow established processes and procedures to ensure consistent and efficient operations

• Provide customer support for Mac computers, troubleshooting hardware and software issues as needed

• Collaborate with the customer success team to ensure a seamless customer experience

• Assist with basic troubleshooting tasks and help customers navigate our products and services

• Track trouble tickets and follow up with customers to ensure issues have been resolved

• Continuously improve customer experience and satisfaction by proactively identifying potential issues and solutions. Requirements • Minimum of 2 years of experience in a Help Desk Analyst role or similar

• Proficient in Mac OS and Mac Computers

• Familiarity with Linux

• Experience with Zendesk or similar customer support software

• Strong understanding of Basic Troubleshooting and Trouble Tickets

• Proven track record in Customer Support, Customer Success, Customer Satisfaction, and Customer Experience

• Excellent problem-solving and communication skills

• Ability to work in a fast-paced environment and handle multiple tasks concurrently

• Strong attention to detail and ability to prioritize tasks

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred

• Strong written and verbal communication skills

• Ability to work well in a team environment and collaborate with various levels within the organization. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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